Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Very satisfied with Healthy Paws
We have been very satisfied with our decision to use Healthy Paws as our pet insurance. We have never had Pet insurance before. I did a lot of research prior to making the decision. Their process is very simple and I like submitting my own claims instead of relying on the vet staff to do. I just take a photo with my phone and submit. it's SUPER easy and I'm not that technical. Also our Chloe ended up with some bizarre health situations so we are particularly happy we had insurance. Healthy paws even followed up to see how she was after Surgery. I would ALWAYS go with healthy paws vs any other insurance in the future.
Insurer: Healthy Paws
By: Shevaun
mixed review
Generally Embrace is worthwhile; decent coverage; my claim form was noted as received then misplaced by them once; their fax # for sending claims was busy all day yesterday...I will continue using them while noting the + and - as we move along.....there are other companies out there.....
Insurer: Embrace
By: Stephanie
Best decision ever!!!!
Having pet insurance has been the best decision ever. So far all of my vet well visits have been covered along with our training classes. Such a great experience with their customer service department. Everyone has been extremely knowledgeable and very friendly. It is worth the monthly payment, since I have piece of mind knowing that I am prepared financially to care for our sweet new puppy.
Insurer: Embrace
By: Jennifer
Cancer Coverage
When our rescue Collie was diagnosed with Squamous Cell Carcinoma, we wanted to do everything possible to ensure her recovery. We have been very pleased with our ASPCA Pet Health Insurance. After surgery, ultrasounds, blood work and Chemotherapy they are very prompt with their reimbursements. We submit the claim and within a few days, the money is in our account. They also call to see how she is doing. I don't get that kind of attention from my own insurance. Getting ASPCA Pet Health Insurance was one of the best decisions I ever made.
Insurer: ASPCA
By: Judith
Always fast!
We are so pleased with our decision to get Embrace Pet Insurance. It is easy, and we get immediate updates about processing claims and have not had any problems our claims. This has given us have peace of mind having basic care met as well as knowing that if something happens, Embrace is there.
Insurer: Embrace
By: Cathy
Both our Goldens have benefitted and the company has been caring and helpful for years.
I had originally used VPI for my Golden who I lost 10 years ago and for the last 10 years, we have have been using the insurance for our two Goldens. There is rarely any waiting on the phone to speak to an agent, my claims are worked on and processed quickly and the agents have always been helpful and concerned about my pets.
Insurer: Nationwide
By: Carol
Excellent Speedy Service
Fast response rate, ease of claim submission, and quick results. Overall excellent service.
Insurer: Nationwide
By: Francesca
Becky was very helpful friendly and had a great sense of humor.
Becky was very helpful, friendly and had a great sense of humor.
Insurer: Trupanion
By: jacqueline