Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to deal with.
The best pet insurance of the three companies I tried. Easy to deal with, never a problem with claims. Customer service reps are polite and helpful.
Insurer: Nationwide
By: JERRY
Embrace is the best pet insurance available.
I get the feeling that Embrace cares more about the health of my pet then they do about making money. My invoices are paid promptly, and there is no questioning about the reason for going to the vet.
Insurer: Embrace
By: Arnold
The Embrace staff is so kind, efficient, and thorough - the best!
We have two dogs insured with Embrace and have been customers for over 5 years. I am so impresses with this company. They are easy to work with, efficient, and genuinely seem to care about our precious pups. We highly recommend Embrace to all pet owners.
Insurer: Embrace
By: Karin
Best Insurance EVER!
This insurance has been a true life saver! My pup has had a lot of health issues and Nationwide insurance has helped us so much to afford the cost of her optimal care!!! They are timely in their responses and are true life savers!!! Thank you so much!!!
Insurer: Nationwide
By: Tava
All pet owners need Embrace for their furry family members.
Embrace has come through with perfect coverage for our family of pets for many years now especially as our girl dogs have entered their senior years. They have a truly dedicated staff that offer wonderful service and have shown that they personally care about the health and well being of our dogs.
Insurer: Embrace
By: Tom
Easy company to work with and fast turnaround for claims processing
Embrace has been an easy company to work with. I have always been able to get someone on the phone to answer my questions, and the turnaround time for claims processing has been very quick. Staff have been pleasant and professional in their communication.
Insurer: Embrace
By: Mary
the best pet insurance
This is the 4th pet insurance company that I have had in the last 20 years. This is the only company that I have liked. They are amazingly kind and responsive. They do an amazing and rapid job of processing claims. I am a health care provider myself. I wish that the claims that I file for clients went through as smoothly and quickly as the ones I file with Embrace. I recommend your company to anyone who has a pet.
Insurer: Embrace
By: Carol
Grateful for Embrace!
Getting Embrace for my 9 year-old Westie Pepsi Rex has been one of the best financial decisions of my life. Pepsi was diagnosed with diabetes which is a chronic, serious condition and without the help of Embrace, this devastating development would have been even worse. They have been fantastic at covering 80% of Pepsi's claims after a yearly deductible is met and they pay quickly. Customer service is wonderful.
Insurer: Embrace
By: Julie
Embrace is wonderful
Embrace pet insurance is wonderful. We have had a great experience so far and highly recommend them highly.
Insurer: Embrace
By: Peggy
The best
Our last dog was not insured and we made a promise we would never again go without insurance again on our pet. We were blessed to have found embrace. This company has been the best investment and has carried our family through some tragic mishaps! Thanks embrace for being professional, timely and committed to our pups health!
Insurer: Embrace
By: Tammy