Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace is sincere and caring!
Our little Caesar had a surgery in an emergency room after he got injured badly in an accident. Embrace was faithfully there to help us throughout the process from contacting the veterinary to submitting the claim. We had a trouble with our emergency veterinary, but Embrace dealt with them for us. Thanks, Embrace. Embrace is the right choice.
Insurer: Embrace
By: Caesar's
CLAIMS PAID FAIR AND FAST ~ CUSTOMER SERVICE IS THE BEST!!
Our Weimaraner Tess has been insured with EMBRACE since we rescued her at a year old. She is now 10 1/2. Overall she has been healthy with the exception of weak hind legs/spine, from being tied up most of her first year of life. She's had a knee rebuilt and gets regular spine adjustments (VOM) now. Embrace has ALWAYS been so attentive to questions and FAST at processing claims. If only human health insurance processed claims as efficiently!! We LOVE Embrace! We have accident/illness coverage and the only reason I gave them "9 paws" out of 10 is that our premiums are pretty hefty now that Tess is a senior dog. BUT I understand claims are inevitable the older a dog gets. Thank you Embrace ~ we are thankful we found you in 2008!
Insurer: Embrace
By: PAMELA
Quick and Reliable
I can always count on Pets Best to get a quick claim review and they are very reliable to pay claims as I would expect. They do a good job of explaining to me what is covered and what would not be and why.
Insurer: Pets Best
By: Jennifer
Awesome Company
I enrolled my beagle puppy in the health plan and the wellness plan. So far, it has exceeded my expectations. The claims process is seamless and the service is incredible. Couldn't be more happy.
Insurer: Embrace
By: Tom
#3 calls and nothing works
i cannot get into my account. cant change the password. talked to 3 different staff nothing worked. i finally ggot the verbal information that i was seeking. I would recommend the insurance but your t tech results are not good.
Insurer: Nationwide
By: Marsha
Easy & quick claim process
Our lab tore her knee ligament late last year and had TPLO surgery in January. The cost was $3k+. After submitting the claim, Embrace approved within a few days and we received the checks within a couple of weeks. It was amazing response time and customer service given my experience with most other insurance companies (car, home, health, etc...). Would definitely recommend Embrace to others. I am still surprised by how easy and quick the claim reimbursement process was.
Insurer: Embrace
By: Mark
Easy experience!!
As an insurance advisor, i am always looking for the best plan for my policyholders. Little did I know it would be my pup! I had researched all the other pet insurance companies, but wanted to use, and to offer to our clients, the easiest and most comprehensive plan. This plan is fantastic in that it is; easy to file a claim- filing the form with the detail of the billing; it is not hard to understand- after the first $250 , Nationwide reimburses you up to 90% of your vet bill maxing out at $7500 a year; and i have a discount because i couldn't stop at 1 dog, i had to get another... We have a Boxer and and English Bulldog, both no stranger to the vet for a variety of issues, and I am comfortable that i can afford their care if needed because of the Nationwide Pet Insurance. I urge all reading, that this is the plan!
Insurer: Nationwide
By: Kim
Great Insurance plan
I am very happy with Nationwide. From the first conversation to the paying of claims all the representatives I have spoken with have been kind and helpful. My puppy is very active and gets into everything. I just hope we don't get dropped or have our rates go sky high. I am so glad I have pet insurance with Nationwide
Insurer: Nationwide
By: juliet
Compassionate and Professional
Plans are affordable, and the options are comprehensive. Establishing an account is easy and processing time for claims is reasonable. The best part of it was when Sophie fell ill and I received calls from ASPCA, they were more concerned about her recovery than bill details which is a very humane approach.
Insurer: ASPCA
By: Zoey
I was hesitant but should have switched years before
I used to have PetPlan for my fur babies, but switched to Nationwide. I was hesitant to switch at first as I had been with Pet Plan for years but they were switching underwriters and the coverage/cost was changing. Nationwide has been amazing!!! My 5 year old chocolate lab had to have both ACL's replaced (months apart) and Nationwide reimbursed me 90% of the costs. Their customer service is outstanding and the services they offer are the same. I would recommend Nationwide to anyone with fur babies!
Insurer: Nationwide
By: Sheri