Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank goodness I got Embrace!
We decided to get Embrace while our dog was healthy "just in case." It turned out at age 6 Hollywood needed multiple visits to an Opthamologist and then eye surgery. Embrace covered everything 80%. FIling claims is as easy as an attached photo in an email with an explanation, and funds are reimbursed into your bank account. Also, the customer service via phone is EXCELLENT!
Insurer: Embrace
By: Blanton
This is an amazing insurance
Very good insurance company providing great help with costs of vet visits n treatment. They process and pay on claims in a very timely way. We are very happy that we purchased this policy
Insurer: Nationwide
By: Irina
Best Pet Insurance Ever
My french bulldog developed an allergy to grass and carpet. He needs to be on allergy pills everyday . The cost of these pills is high. This insurance reimburses me every time I need to purchase his pills. They are fast and prompt about refunding and I have never had a problem ever with them. Love Nationwide !
Insurer: Nationwide
By: REbecca
Better than my own health insurance!
Highly recommended... customer service is outstanding and claim processing is very fast.
Insurer: ASPCA
By: Marlene
Good customer service!
I have been using Pets Best for a couple years now. The only thing is you have to pay up front and then are reimbursed but I think all pet insurance is that way. They have helped me a ton. It's important to know that you can take care of those you love most. If you are looking for insurance w/ good customer service and to have your claim processed in a timely manner, Pets Best is a good choice.
Insurer: Pets Best
By: Brian
Best pet insurer out there
I have had my beautiful Lab Max insured with Embrace for nearly 2 years. I have unfortunately had to use it several times due to cancer, and they have always been accepting and prompt with the coverage. I don't know how I would have done this without them. The customer service is excellent; friendly and very helpful. Thank you Embrace! (and yes, I have recommended them to other pet owners)
Insurer: Embrace
By: Margaret
Embrace has been a life saver!
I have had multiple pet insurances throughout my dog's life. The past few years we have had Embrace. My dog is almost 13 and she recently started having major heart problems the past few months. Submitting a claim is easy, as my vet keeps a blank claim form and submits it for me after a visit. Embrace is quick to process claims and they have great customer service.
Insurer: Embrace
By: Rachelle
Thank you and keep up the good work!
Kayla took care of all my requests, questions and changes in a timely, polite and professional manner. Thank you and keep up the good work!
Insurer: AKC
By: Dawn
Easy, economical, excellent!
Emma was so great! She was super friendly, informative, cheerful and thorough. The rates are very reasonable and the coverage is excellent. Thanks so much!
Insurer: Pets Plus Us
By: Jennifer
A Must Have
I debated for a long time on whether or not getting pet insurance was necessary. I finally took a chance and purchased Embrace Pet Insurance. I read the reviews from other insurance providers and came to the conclusion that Embrace was worth a try. I have now had all 3 of my fur babies insured through Embrace for nearly a year and I must say that it is totally worth it!! Embrace is friendly, fast and worth the cost. I will remain keeping my babies insured through Embrace. I tell my friends and family about it and my father even changed his pet insurance provider just to use Embrace and he too has been very pleased.
Insurer: Embrace
By: Shantel