Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Seemed to explain everything.
Very nice associate. Seemed to explain everything. But will have to call back for more of an explanation once I receive the refund.
Insurer: AKC
By: Paul
Healthy Paws is By "Paw" the Best Pet Insurance Company!
I have been with Healthy Paws for almost 8 years. When I adopted my rescue dog from the Humane Society several years ago, I really took my time and researched all of the different companies and policies out there and compared all of them carefully. I chose Healthy Paws not only because they have really good rates and benefits (which they do) but also because they are so upfront with their benefits and pricing. They don’t try to scam or trick you like a lot of other companies do. They are completely honest and trustworthy, which is so refreshing from an insurance company!! A big difference from other companies is that there is no per-incident cap, annual cap, or lifetime cap on benefits. However, the real clincher for me is that they even give back to help homeless pets. How many companies do that? I am so glad that I chose Healthy Paws. I tell everyone I know (including my vet) about their insurance and always recommend them. Submitting claims is super easy to do online, and my claims are processed promptly and reimbursement done easily with direct deposit into my checking account. After my senior dog recently had a growth removed from his leg, I even got a personal follow-up e-mail from them just to check up on my furry pal to see how he was recovering and to send him best wishes from Healthy Paws! I normally don’t take the time to write reviews, but this company really is exceptional. If you don’t have time to research and compare the different pet insurance companies, you can take my word for it that this is the one to go with.
Insurer: Healthy Paws
By: Wendy
Happy to have embrace
First let me say I’ve had pet insurance for almost 10 years. Embrace probably for the last seven. I got pet insurance because my dogs were so energetic I figured it was gonna cost me an arm and a leg. Well, they didn’t. Moses, my male dog, just recently at the age of nearly 10 developed cancer in his spleen. We had to have emergency surgery. The costs as you can imagine are astronomical and without Embrace insurance I would be so far in debt. The claims were reviewed fairly quick and reimbursed as soon as they were approved. This has been a big relief during a time of sorrow and uncertainty. We are still looking at options for treatments, such as chemotherapy. It is a big relief to know that if that is what we choose to do Embrace will help us pay for the cost. I can focus my attention on my dog and on the decisions that I have ahead and leave a big chunk of the financial burden with Embrace insurance. Thank you for that.
Insurer: Embrace
By: Georgette
best pet insurance company!
Nationwide has been wonderful. All the claims agents have been so nice to work with. My claims have been paid quickly and fairly. The value is excellent for the premium. I will always have insurance for my little dog and it will always be with Nationwide
Insurer: Nationwide
By: janet
Great service
The service was outstanding
Insurer: ASPCA
By: Annette
Thank You for the Great Service!
I took my dog to the vet for his annual physical and shots. Nationwide paid my claim promptly. I have never had any issues with Nationwide. I received email notification when they received my claim and other emails letting me know the status of the claim. I highly recommend Nationwide Pet Insurance. Thank you very much!
Insurer: Nationwide
By: Kellie
Glad I got
I'm glad I got Nationwide Pet Insurance for my puppy, Bear. They have been great with letting me know what is happening when I submit a claim to them.
Insurer: Nationwide
By: Jacqueline
Wouldn't Want to Live Without It
After hearing horror stories about the expense of vet care (particularly due to injury or illness), we looked at buying insurance for our golden doodle. After researching options and hearing from other dog owners, we opted to go with ASPCA. We are so glad we made that decision since our dog has had to have several teeth extracted and has pulled tendons from overactive playing. The ASPCA has reviewed every claim quickly and I have always been pleased with how claims have been paid. The peace of mind and the support that ASPCA provides makes it easier to give our dog the care he needs and deserves.
Insurer: ASPCA
By: Talbot
Fantastic! Never will do without Pet Insurance Again!
I have been super happy with all interactions with Nationwide pet insurance. Payment is easy; I've set up monthly automatic withdrawals. Claims are easy: complete online or print and fax. Receiving payment is easy; direct deposit to my account. This is a fantastic value. I will never be without the insurance. I bought the policy when my dog was only a few weeks old. I would definitely recommend (and do!) this to every pet owner.
Insurer: Nationwide
By: Kathy
Consistent
Embrace has consistently provided excellent service. The staff is consistently courteous and caring whether on the phone or via email. The information provided is always clear and easy to understand. We are very grateful to have found Embrace.
Insurer: Embrace
By: Carl