Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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First Claim for Dog Attack and Having Embrace Insurance was a Relief
My four-year old healthy Shih-poo and I were out for a walk on a beautiful Saturday. I had just picked up her waste and she was sitting next to me on her short leash waiting when from behind us, a large pit bull Labrador mix (I do not want to generalize on a particular breed, but that happened to be who attacked Lacy unprovoked) jumped on Lacy and pinned her down. It seems the owner had lost control when his dog spotted Lacy. The dog proceeded to bite into Lacy’s neck and shoulder. It was horrible and seemed forever until the owner could get his dog off of Lacy. I had to take Lacy to Saturday emergency vet hospital immediately. I called Embrace on Monday, my vet submitted the claim for me on Tuesday, my claim was approved by Thursday, and my reimbursement was in my bank on Friday. Wow! I have $200 deductible with 90% coverage and Embrace waived my deductible because I had never made a claim in 4 years. And the owner is covering my out-of-pocket costs. Please if you want a pet, think of them as a family member and get insurance for them starting as a healthy puppy. I totally recommend Embrace and other family members have done the same for their dogs. Thank you, Embrace. And Lacy is recovering. We are getting a protective vest for future walks just for some prevention.
Insurer: Embrace
By: Chrystal
Happy to have Embrace!
Unfortunately we've had to use our pet insurance quite frequently recently. Embrace makes it easy to file a claim and their review is quick. Customer service has also been very helpful and pleasant.
Insurer: Embrace
By: Melissa
All lies!!! So all the reviews you read and see on TV is completely fake we have spoken to a couple of vet's anynone accept this
They're all lies!!!! The TV ad says direct payment! Only if the vet actually accepts it! We we also told because my puppy popped his knee out, it's an illness not an injury!! Your right puppies don't pull knee caps, but it happened and they denied it.
Insurer: Trupanion
By: michele
Always awesome customer service!
Always awesome customer service! Love Trupanion and have been with them for many years!
Insurer: Trupanion
By: Natasha
Thank you!
Everyone I have ever spoken with at Trupanion have been extremely kind and helpful including Arianna! She was a jot to speak with. Thank you Arianna!! :)
Insurer: Trupanion
By: Z
Quick response
Other than the fact that you failed to change one of our policies since last June the response I received was an apology and immediate change to that dogs policy which will go into effect next month.
Insurer: Trupanion Canada
By: Catherine
Great service.
Great service. Jennifer was helpful and caring
Insurer: Trupanion Canada
By: Lygia
Alice was so quick at speaking to my situation friendly with a smile in her voice.
Alice was so quick at speaking to my situation, friendly with a smile in her voice. Felt like family.
Insurer: Trupanion Canada
By: Valerie
Issue with website
My problem is not with Bethany. My problem is with the new website you have. I have been using it for years. Now I can't. I got kicked out because it wouldn't except any of my passwords. That is very frustrating.
Insurer: Trupanion Canada
By: Cathy
We have no issues getting coverage.
She was very helpful and hopefully we will have no issues getting coverage.
Insurer: Trupanion Canada
By: Lurdes