Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Compassion
Very helpful and concerned. Went above and beyond to help us when found out the claim was about the death of our pet.
Insurer: Embrace
By: sandra
Simply Amazing!
I purchased insurance for Harley Quinn thinking it would help with first year preventive claims and she would be set for later years. To my great surprise she jumped off the couch and broke her leg at 14 weeks old! This was a very stressful and costly experience. The claim process and direct deposit of funds couldn't be any easier. Customer Service has been very helpful and eased all of my concerns. I am telling every one that has a pet about Nationwide!
Insurer: Nationwide
By: Wendi
Glad I have Embrace!!
I am so glad I have Embrace Pet Insurance. My dog, Josie, became ill very quickly and we performed tests and hospitalized her. Before this, I did not need to use her insurance. The claim was simple to fill out and reimbursement was prompt. Thank you, Embrace!!
Insurer: Embrace
By: Jennifer
Easy to deal with.
The best pet insurance of the three companies I tried. Easy to deal with, never a problem with claims. Customer service reps are polite and helpful.
Insurer: Nationwide
By: JERRY
Embrace is the best pet insurance available.
I get the feeling that Embrace cares more about the health of my pet then they do about making money. My invoices are paid promptly, and there is no questioning about the reason for going to the vet.
Insurer: Embrace
By: Arnold
The Embrace staff is so kind, efficient, and thorough - the best!
We have two dogs insured with Embrace and have been customers for over 5 years. I am so impresses with this company. They are easy to work with, efficient, and genuinely seem to care about our precious pups. We highly recommend Embrace to all pet owners.
Insurer: Embrace
By: Karin
Best Insurance EVER!
This insurance has been a true life saver! My pup has had a lot of health issues and Nationwide insurance has helped us so much to afford the cost of her optimal care!!! They are timely in their responses and are true life savers!!! Thank you so much!!!
Insurer: Nationwide
By: Tava
All pet owners need Embrace for their furry family members.
Embrace has come through with perfect coverage for our family of pets for many years now especially as our girl dogs have entered their senior years. They have a truly dedicated staff that offer wonderful service and have shown that they personally care about the health and well being of our dogs.
Insurer: Embrace
By: Tom
Easy company to work with and fast turnaround for claims processing
Embrace has been an easy company to work with. I have always been able to get someone on the phone to answer my questions, and the turnaround time for claims processing has been very quick. Staff have been pleasant and professional in their communication.
Insurer: Embrace
By: Mary
the best pet insurance
This is the 4th pet insurance company that I have had in the last 20 years. This is the only company that I have liked. They are amazingly kind and responsive. They do an amazing and rapid job of processing claims. I am a health care provider myself. I wish that the claims that I file for clients went through as smoothly and quickly as the ones I file with Embrace. I recommend your company to anyone who has a pet.
Insurer: Embrace
By: Carol