Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Even if I had to pay a bit more I wish...
Even if I had to pay a bit more I wish the wellness benefit was more. Especially since we are very conscientious about his exams. But I am happy anyway and I love the customer service
Insurer: AKC
By: Sally
Good coverage
You never know how good an insurance company is until you need them. I have been happy with our experience with Embrace. Our Max has Addison's Disease and Embrace has covered 80% of our vet bills. He will be on medication for the rest of his life, so far so good, and of course I am so glad I got pet insurance. The customer service team has been really super. We will see how much our premium goes up as time goes by..again you don't know.
Insurer: Embrace
By: Rebecca
Great Service
Just before bringing Johnson home from the rescue shelter, I researched Embrace Pet Insurance and their plans. Needless to say, I made the decision to invest in the health of my pooch and have not regretted it. He has had coverage for the past 3 years. Embrace's staff are courteous, professional and caring. They provide updates on pending claims in a timely manner and make sure I know by sending follow-ups via email. If you are not yet an Embrace family member, what are you waiting for?
Insurer: Embrace
By: Carlos
Takes the worry out of stressful situations!
I have 2 Boston Terriers that are getting into their older ages. Nationwide has covered everything I've submitted so far, from routine dental or blood work, office visits with our regular vets and even referrals to specialists, to fractured teeth and an unfortunate development of Cushing's Disease. The claims process is easy; I submit all my claims through the VitusVet app and get the reimbursements directly deposited to my account within a few weeks. Nationwide couldn't have made it any easier and I can easily say they take a lot of stress off my shoulders when it comes to paying for vet expenses for my dogs. Super happy with my experience so far!
Insurer: Nationwide
By: Maria
great prompt service
Embrace insurance has seen me and my dog Madi through much trials and came through to make my expenses livable. Thank you for your support.
Insurer: Embrace
By: Ethel
I love your services!
Trupanion has been very responsive to my questions and I love your services!
Insurer: Trupanion
By: Susan
Good experience.
Trupanion has always handled my claims and questions very thoroughly and professionally, always a good experience.
Insurer: Trupanion
By: Lupe
Above and beyond service.
She was delightful and helped me with everything I needed and gave above and beyond service.
Insurer: Trupanion Canada
By: Rachel