Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide is terrific - could not be better
We've have animal companions for many years, but never took out insurance - I had imagined it being difficult and time consuming to make a claim and that lots of things would be excluded. It was only because of recommendations from a friend that we looked into insurance for our poodle puppy. We've had several claims already and Nationwide has been really great. It's very easy to make a claim and they process them like clockwork. At our choice, we have the payment go directly to our bank account. No checks in the mail. No delays. Just great service. My only regret is we didn't have insurance for our previous companions. Nationwide has been unbelievably great and the website is very good and easy to navigate, register with, etc. Nothing but good things to say.
Insurer: Nationwide
By: Michael
Excellent!
This is my 2nd year w/Embrace, and we just added another dog (Roxy) to the mix. Embrace could not be a more customer-friendly company, whether I'm submitting a claim or speaking with a representative. And it's no exaggeration to say that it's ALWAYS a pleasure to speak with representatives (whenever it's been necessary). They're friendly and focused on answering questions or resolving issues. When it comes to insurance, one expects to hear why a claim is not being paid; with Embrace, it is literally the opposite. Keep up the good work -- Rocco and Roxy appreciate it!
Insurer: Embrace
By: Stuart
Stay away waste of money
Not transparent pet insurance company, very misleading, you think they will cover up to $30 for each vaccination, but they will not, when you realized they don't cover anything is too late to cancel, and you will be stuck with it, or they will take your down payment. They know what they are doing and they will not take care of you as a costumer. Stay away
Insurer: Pets Best
By: Andre
Best Product EVER!
This is the first year that my employer has offered Pet Insurance. I am so happy that I enrolled my dog Josie in this insurance plan. She has used the insurance a few times, including wellness, and I have been so happy with the customer service and response time in paying her claims. I would absolutely recommend to anyone to purchase Pet Insurance for their fur baby!
Insurer: Nationwide
By: Suzann
Great company
I have been with Nationwide for most of my Josh's life.......they are a wonderful company that has helped me to give Josh the best of care as a young dog but mostly in his senior years. I would not own a dog without having Nationwide and I would not even consider looking for another company!!!
Insurer: Nationwide
By: diane
Wonderful
I called to ask a question, Amberlee was very pleasant and helpful, got me the info I asked for, quickly and efficiently.
Insurer: Nationwide
By: Sharon
Back to back surgeries fi
Highly recommend! My Lab was extremely sick and it was due to a stomach blockage (he ate a sock!). He needed immediate surgery! When they took x rays they found a dark spot on his rib. It was diagnosed as cancer! So my poor lab had to first have stomach surgery for blockage then 3 weeks later part of his rib removed for cancer. You can imagine the bills! I can't say enough about Healthy Paws insurance. They covered EVERYTHING in our plan with no questions asked. They refunded our money extremely quick and made it stress free. Amazing ! Highly recommended!!
Insurer: Healthy Paws
By: Frank
The Best Care
ASPCA has provided the most detailed and caring service as a pet insurer. The ease of submitting a claim through the app is fantastic with prompt servicing of all claims. We love when ASPCA calls to check on Sadie after claims are submitted as it truly does make us feel appreciated. The value is fantastic as well! Their staff gives 110% and truly makes me and my pet feel valued. Thank you for all that you do!
Insurer: ASPCA
By: Jessica
Customer service is always prompt and courteous
Embrace has always been our insurance provider and they’ve always been excellent in covering our beloved pup! Great customer service, great on line submission of documents and quick payment.
Insurer: Embrace
By: Susan
Awesome protection
We have Embrace insurance and Wellness coverage for both of our dachshunds. Their insurance is very affordable and easy to file a claim. The customer service is awesome. They let you know when a claim has been received and when it has been settled. The reps are very friendly and patient. The underwriters are very professional. We are so glad we switched two years ago. We would recommend Embrace to anyone looking for coverage for their pets.
Insurer: Embrace
By: William