Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Had peace of mind knowing that my girl mast cell would be covered. Reimbursemetn was very quick
Excellent service...had peace of mind knowing that my girls mast cell tumor removal would be covered. Very nice not to have to worry about it...Excellent turnaround time to be reimbursed.
Insurer: Embrace
By: Nancy
Great Response/ Great Attention
Everyone involved did a great job in helping me with this. I got a lot of attention and the response was fantastic.
Insurer: ASPCA
By: Bill
So thankful I chose embrace.
I first got Embrace when my boy, Rambo, was a puppy, and I couldn't be happier with my decision. When he was going through knee surgery, I called to ask if they would cover a very expensive anti-inflammatory drug that was extra due to the fact he had early stage kidney disease. The specialist I talked to looked at his file and said they would certainly cover it (which they did), even though it was not required for his surgery and I elected to have it added on to help reduce his pain for the first 48 horus. Sometimes I compare them to my own medical insurance, and if they had human policies I would switch to them immediately. If I ever get another dog, one of the first things I will do is set up my pet insurance through embrace. Thank you, Embrace!
Insurer: Embrace
By: Lindsey
Healthy paws Best Insurance Ever!!!!
Our pets are insured with HealthyPaws since we had them. We never had a problem with the refunds and they are super fast. In March '18 our dog swallowed a huge rubber piece.... He started vomiting and refusing to eat. After a lot of expensive exams the ER finally saw this rubber stuff in his intestine. He went through an Emergency surgery and had part of the intestine removed. The bills were extremely high... almost 8000$ but we were at least not worried about the financial part because we were confident that Helathypaws would have refunded everything. In less than a week from the claim date we received the checks in our mailbox. I defintely reccommend Healthypaws to every pet owner! Best money Spent!!!!!
Insurer: Healthy Paws
By: matteo
Very Happy With Embrace
We have 2 English Cream Golden Retriever sisters, and we've been very happy with our insurance coverage with Embrace. Even for routine problems, vet bills can really add up, and our Embrace coverage has been terrific - it's easy to submit a claim, and the company is very responsive. We're happy that our girls' health is protected by Embrace. Highly recommended!
Insurer: Embrace
By: Robert
Best insurance
100% happy with Embrace. Premiums are very reasonable and the coverage is excellent. And they never failed to pay. Its truly a life saver to have it. Two of kitties have serious conditions ( kidney failure and cancer ) and I couldnt have been able to keep up with the medical bills. Embrace has been wonderful : easy to sybmit the claim and payments are done quickly. Never had an issue with them. I highly recommend them.
Insurer: Embrace
By: Claudia
very good service
very satisfied with quick service and customer service
Insurer: ASPCA
By: denise
You guys are great
Thank you with all your help
Insurer: Nationwide
By: Blake
Didnt think needed...but gratful have it
Have always had animals but never had pet insurance until recently. I got it as a recommendation when I adopted a new cat. I am so glad I did. My cat has had a pesky ear infection that has required multiple trips to vet and various medications. All claims have been processed timely and accurately. This illness alone has covered the cost for the yearly policy. Customer service has always been great when I have had a question and website is so easy to use to get information or submit / track claims.
Insurer: Hartville
By: Lyndee