Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Kind and helpful and resolve claims very rapidly
The people r so kind and helpful and resolve my claims very rapidly . I like having insurance with you all!
Insurer: AKC
By: susan
Peace of Mind Coverage Provided Needed Surgery
By having the insurance we were able to give our puppy an opportunity for 90-95% full recovery. This will help improve her quality of life versus suffering for many years. The process to submit the claims was easy on-line. Within a few weeks, we received a 70% reimbursement less the deductible. Really appreciated the care to follow-up on how Redzi Rose was recovering.
Insurer: Healthy Paws
By: Heidelore
The best pet insurance ever
Healthy Paws has been very responsive and so easy to work with. Their ap is so easy to file claims and they notify you of the claim process along the way. I would highly recommend them to everyone. They care about me as a client and they also care about my dog!
Insurer: Healthy Paws
By: Christi
Never had a problem with Trupanion or the Trupanion staff.
Never had a problem with Trupanion or the Trupanion staff. Very satisfied
Insurer: Trupanion
By: Dana
Excellent
Very professional and helpful
Insurer: Trupanion
By: Evelyn
Easy and Fast!
Filing my claim was easy and fast. We emailed the vet bill and doctors notes and next thing you know I’m getting a deposit for what was covered. It was definitely a stress free experience! Thanks embrace!
Insurer: Embrace
By: Cindy
Easy and fast claim process
I actually really enjoy my Embrace pet insurance. I have two dogs that I rescued when they were adults. I signed up for insurance, and even though there were a few pre-existing conditions, they weren't anything that concerned me so I wasn't too bothered by it. One of my dogs developed a cancerous mass and besides my deductible I was completely reimbursed for every dollar I spent for diagnostics, surgery, and follow up appointments. The process of filing claims is super easy, just print out a copy and the animal hospital will do the rest for you. I was expecting a lot more work and push back, but I have never had any push back for any claim I have filed. Overall I am extremely happy with my insurance through Embrace!!
Insurer: Embrace
By: Meagan
It's been worth it!
I've been with Nationwide (formerly VPI) for almost ten years now, and for the most part I've been very satisfied. When I first signed up with them, there really weren't a lot of insurers for pets out there, and this company was my pick. Now there are many companies to choose from, and the policies themselves have been revamped to the point that there are better policies available, with Nationwide AND other companies, but I'm locked into this policy now because of pre-existing conditions. All that being said, I am quite satisfied with the help I've received from Nationwide, and it has been worth the money paid. I would recommend Nationwide to a friend, and would recommend they do their homework in exactly the kind of policy they want and need.
Insurer: Nationwide
By: Debbie
Fast compassionate company
The ease of filing a claim is unbelievable. The quickness they have in giving you a claim number and check for your claim is within 10 days. I have had 3 major claims and never have I had a problem. Two were TPLO surgeries and a renal cysts. They are very compassionate, always checking on my Skittles to make sure she is recovering well.
Insurer: Healthy Paws
By: Brenda
Our Tara has been very sick for over a month and the bills kept adding up quickly.
Our Tara has been very sick for over a month and the bills kept adding up quickly. Thankfully I took out the Trupanion insurance when we got her. It has taken care of a great deal of the expense. Everyone at Trupanion when i needed to call was understanding, polite and got answers for me immediately. Thank you for being there for us in this sressful time.
Insurer: Trupanion
By: Linda