Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thanks for helping out
I have been so impressed with the ease of every step. From signing up, to submitting a claim, to receiving payment... Nationwide has given our family real peace of mind during stressful times of illness with our dog. I've had to appeal one claim and the process was easy and ended up working out in our favor. I'm so happy we decided to cover our pet and to do so with Nationwide. Thank you from the bottom of my heart.
Insurer: Nationwide
By: Felicia
Speedy and accurate!
We turn in a variety of claims for our Daphne who has ongoing medications and occasional illnesses and the turnaround is always quick and we see the refunds promptly. Every Embracer we have had contact with has been kind and patient and seems to really enjoy helping pet parents. I always recommend Embrace to friends seeking to insure their fur kids!
Insurer: Embrace
By: Patricia
Great customer service, fast refunds , recommend highly
Easy paperwork process, fast response, me and my kitty are happy!
Insurer: Nationwide
By: Simon
Excellent and Quick Service
Without Nationwide Pet Insurance, we would not have been able to afford the operation that saved the life of our cat, Patty. She is a much beloved kitty and we are thankful we were able to have the surgery. The online application provided Nationwide is an excellent tool for submitting claims. The company was prompt and it took much of the anxiety out of the situation. Thank You.
Insurer: Nationwide
By: Peggy
Knowledgeable about the products
The agent was very personable and upbeat. He was clearly knowledgeable about the products and plans and able to quickly and clearly relate them to my pet needs
Insurer: PetPartners
By: Dennis
Slow Moving
I am very thankful for having insurance for my dog and grateful that Nationwide held up their end of the policy by paying 90% of my dogs eye surgery. But what I am unhappy with was how long it took to get the approval!! And wasn't impressed with customer support. Thanks Nationwide!
Insurer: Nationwide
By: Caroline
Fast and friendly as always
My claims were processed much sooner than the estimate and very courteously
Insurer: Embrace
By: Chris
Provider has significant problems
Poor customer service. Non-responsive website link for submission of claims. And THREE WEEKS to get a claim approved/paid once you finally get your claim submitted!
Insurer: Figo
By: Larry
They are the best!
Have been with this group since 2009 and they have always gone above and beyond to answer questions. When our last dog passed suddenly we even got a call from them. This type of personal service and concern is very rare today and truly appreciated.
Insurer: Hartville
By: Eleanor
Very happy with Nationwide
Nationwide covered exactly what they said they would, and very promptly. One HUGE benefit is the 24 helpline. I got a very nice person on the phone to guide me on what to do after my girl ate another dog's antibiotics. She was able to find the toxicity level (saved me a $69 call to Poison Control) and suggested I go to the Emergency Vet. That vet knew nothing about what to do and called in with my reference number and talked to the Nationwide Vet to find out how to handle this. What a wonderful benefit. Thank you!
Insurer: Nationwide
By: Cathryn