Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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I appreciate how kind and helpful everyone has been thus far.
I appreciate how kind and helpful everyone has been thus far.
Insurer: Trupanion
By: Elisabeth
Feel confident in coverage and grateful for the policy in case of emergency.
I have yet to need to redeem my insurance, but I am confident in my insurance coverage and grateful for the policy in case of emergency. All interactions with customer service have been great, but the increasing cost is the only reason I would be hesitant to recommend, especially if it continues to increase in price.
Insurer: Trupanion
By: Katharine
Trupanion reps are friendly, professional
Nikki did fine. The problem lies with my vet, who seems to be taking quite a long time to provide requested info that Trupanion needs in order to process my claim. Trupanion reps are friendly, professional and always ask about my Dallas, who is having medical issues.
Insurer: Trupanion
By: camille
Waiting for response
I e-mailed regarding safety of using debit or credit card after giving my debit card number for payment. I never received a response
Insurer: Trupanion
By: Greg
Resolve mu issue quickly
I put in a claim online and I had 2 receipts. Apparently I sent 1 of them twice. Oops! the email back to tell me of my mistake was very quick which was extremely helpful because I was still on my computer to see it and I may not have come back to my computer for a few days because of work. So I was able to deal with it quickly. Camille was helpful because she found my mistake and I was able to resolve it quickly.
Insurer: Trupanion Canada
By: Debby
Holding time
25 minutes on hold is too long
Insurer: Trupanion Canada
By: Sharon
I had resolved my issue
I had resolved this issue in a appeal, but when every this drug appears on the bill again, you need to be reminded. Dominique was very nice about this.
Insurer: Trupanion Canada
By: Janice
Always friendly honest and hassle free.
Always friendly, honest and hassle free. Very accommodating reps. Great coverage for my pup!
Insurer: Trupanion
By: Teah