Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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We consider Embrace the best
Our Molly was recently diagnosed with feline diabetes. Embrace has been there each time we've submitted a claim. When we've found it necessary to call these folks, you can tell they're truly caring individuals. We're very thankful we made the decision to select Embrace for our pet coverage.
Insurer: Embrace
By: David
Very good to work with
They have been very attentive and helpful with any issues that have come up. Definitely will and do recommend this company to pet parents.
Insurer: Embrace
By: Cindy
Excellent Staff and very knowledgeable l
My rating is a 10 excellent pet insurance! And always helpful and very kind on the phone! Willing to ask any question you have!!!!!
Insurer: Embrace
By: Linda
Very pleased with Embrace...the Wellness Program A+
Very pleased with Embrace- very helpful staff and courteous. The Wellness Program is a blessing, especially for large dogs. I told many of colleagues and neighbors to search this insurance. Very happy with the service!
Insurer: Embrace
By: Krishna
Quick, easy and responsive
Healthy paws has been our pet insurers since day 1. recently our dog Mochi has major back surgery and true to form, Healthy Paws dealt with all the claims in their quick and efficient manner. They also took the trouble to check in with us to make sure our dog was recovering well. Their app makes submitting claims very easy and the terms/conditions on what is covered is very clearly laid out. In 6 years we have had zero issues and I wished all insurance companies were like Healthy Paws !
Insurer: Healthy Paws
By: GOPAL
Fantastic I Indeed
Great value, excellent customer service & fantastic every time I submit a claim on line. Now have direct deposit into my account. Could not be easier to have an insurance policy for expenses related to wellness care as well as illness, surgery or injuries.
Insurer: Nationwide
By: Lois
Quick, Easy Care
I find the app so easy to use. ASPCA Pet Insurance responds quickly to my claims. I was initially worried that I had to meet the mandatory minimum of my deductible before I would be reimbursed. Theo was sick really early. Thank goodness for our insurance. ASPCA has covered a significant portion of his veterinary bills. Not to mention, they always call after a claim is processed to check on him.
Insurer: ASPCA
By: Nicole
Healthy Paws is hands down the BEST pet insurance! They have been extremely helpful and considerate. I haThe BEST pet insurance
Healthy Paws is hands down the BEST pet insurance! They have been extremely helpful and considerate. I have never had an issue and the coverage is amazing. My dog has recently had 2 major surgery’s and they have not only reimbursed me immediately for the costs but have checked up on him as well. I couldn’t be happier with the service and I highly recommend healthy paws!
Insurer: Healthy Paws
By: Elle
I am very satisfied with Trupanion.
I am very satisfied with Trupanion. Unfortunately I have had to use my insurance on more then one occasion and the staff are always supportive and the claims are always paid in a very timely manner. I would recommend Trupanion to anyone looking for pet insurance and peace of mind when you need a little help in your pets time of need
Insurer: Trupanion Canada
By: Christina
Appreciate the friendly service
Appreciate the friendly service
Insurer: Trupanion Canada
By: Hugh