Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Pumpkin has been amazing
Pumpkin has been amazing. We have a frenchie who’s already had three surgeries and pumpkin has been there to help the whole time. Could not be happier with them.
Insurer: Pumpkin
By: Anthony
Pet’s Best is the best!
I have had insurance on my pets for several years. And I am so thankful that I have Pets Best. I have an almost 15 year old German shepherd mix that has needed different physical therapies, including, acupuncture, for osteoarthritis. She has also had several procedures and bi-weekly injections to help with her movement and pain. Without Pets Best I am not sure how I would have been able to keep up with the expenses. It was a little challenging at first to figure out how to file claims, but I just contacted customer support and they walked me through the whole process. Anytime I had a question it was very easy to call and speak to an agent. The customer support team was always very helpful and friendly. My claims were processed in a timely fashion. I have recently enrolled my newly adopted 4 year old dog in this insurance program. It gives me a lot of peace of mind that when he is old, or has an accident, I will have the medical coverage that I will need. I highly recommend Pets Best. "
This company is a fraud
This company is a fraud. They are happy to take your premiums but will do anything to keep from paying a claim. They are a complete scam. They were rude and went out of their way to be jerks. Do not do business with them! Horrible, horrible people.
Insurer: Embrace
By: customer
Melanie was excellent
Melanie was excellent; kind, professional yet courteous.
Insurer: Nationwide
By: Jennie Eccher
Been using them for 4 years and never…
Been using them for 4 years and never any issues. Every once in a while a bump in the road but over great customer service
Insurer: Embrace
By: michael coringrato
Josh Sabado was very helpful
Josh Sabado was very helpful. He assured me that my puppy will have coverage as of 2 days from now
Insurer: Fetch
By: Shaina Achuff
I would not recommend this company at…
I would not recommend this company at all. they suddenly cancelled my dogs insurance with no explanation.
Insurer: Healthy Paws
By: Mie Hegazi
Fast and courteous
Quick processing and customer service is always friendly and helpful.
Insurer: Pumpkin
By: Amber
None of the claims are coded correctly…
None of the claims are coded correctly or based on the diagnosis. It’s coded so it can be denied. I reached out to customer support via chat and he ended the chat after I told him what I needed. I continue to pay for no reason apparently
Insurer: MetLife
By: Jessica D
Nadine Van Ness
Nadine Van Ness, the representative, that I worked with answered all of my questions and returned my call at a later date to sign me up. That was much appreciated. I am looking forward to using my new policy in the future.
Insurer: Fetch
By: Meryl Becker