Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Rebecca is a peach !!
Rebecca is a peach !!! One of the best Customer Service agents I have ever had an interaction with. She has a wealth of company information and options and also assists in the decision making process for our 'family member'. You need to keep her . . .
Insurer: Prudent Pet
By: vayankeegmail.com
Easy, convenient, and friendly service
Richard was really great and personable and I felt the care for my rabbits as individuals through the phone. He explained in great detail and the process to submit an app was very easy.
Insurer: Nationwide
By: Laura J
Best Pet Insurance Around
The ease of submitting a claim. Speed of claim reimbursement. Your customer service team was also extremely helpful when I was on leave from work and needed to make payments directly.
Insurer: MetLife
By: Gab T
Very happy with your services
Very happy with your services
Insurer: MetLife
By: Michael P McGraw
Great service
We’ve been a customer for about 8 months. We have had our dog Wilson going for Lymphoma treatments since last July. Spot Insurance has been really great getting our claims and reimbursing us rather quickly. I’m very happy with your service.
Insurer: Spot
By: Arlene
Fabrice was helpful and friendly
Fabrice was helpful, knowledgeable, clear, professional, and friendly! My questions were addressed and enrolling was easy.
Insurer: Fetch
By: Verna
Been with VPI/Nationwide Pet Insurance…
Been with VPI/Nationwide Pet Insurance for the past 25 years. Excellent customer service, always processed my claims with lighting speed, in one or days days I will have my reimbursement in days. Best pet insurance on the market.
Insurer: Nationwide
By: Vito Fortuna
Sociopathic company
When you submit a claim with Healthy Paws, they will waste your time as much as possible in hopes that you will give up on the claim so that they can deny it. Each representative tells you something different, ensuring that you have no idea what is going on or how claims are being processed. At best, this company is weaponizing its incompetence. At worst, they are sociopaths, using your pet's health to extract as much money from you without paying out claims. If you need pet health insurance, stay away from Healthy Paws.
Insurer: Healthy Paws
By: Ro
Explored policy coverage changes
We contacted the company to change the limits of our policy (coverage amount, deductible amount and reimbursement rate) to make the policy more affordable for us now that we are retired. I would like to suggest higher annual coverage amounts if you do not select 'unlimited' coverage but would like an option greater than $25K. Perhaps $50K. Outstanding customer service from the representative from Fetch.
Insurer: Fetch
By: Gail