Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I’ve had Embrace pet insurance for a…
I’ve had Embrace pet insurance for a few years now and the reimbursement time was really good after all information was gathered. I had to downgrade to a lesser level due to my financial circumstances. The customer service agent was very helpful in helping me choose plus he explained the alternate process so my kitties wouldn’t have to go uninsured. I really appreciate that.
Insurer: Embrace
By: Marylou Hernandez
My experience with Healthy Paws…
All of my experience with Healthy Paws has been great. They are responsive, caring and competent. There coverage means that I never have to worry about not being able to give my pets the best care. Thank you
Insurer: Healthy Paws
By: Sheila K
Representative
Representative, pricing, knowledge
Insurer: Prudent Pet
By: Diane Shnaider
Their rep was friendly and enthusastic
Their rep was friendly and enthusastic. Very knowledgable and patient.
Insurer: Prudent Pet
By: Diane Shnaider
Easy and clear understanding of sales…
Easy and clear understanding of sales agent Eric.
Insurer: Nationwide
By: customer
Customer service each time was…
Customer service each time was wonderful . The people I spoke to all know their jobs
Insurer: MetLife
By: Lavern McCalla
Best Pet Insurance
By far, the most worth it decision made. Easy claim submission and reimbursement. Even representatives on phone are kind, empathetic and knowledgeable. Highly recommended
Insurer: MetLife
By: Nicole
Excellent
Customer service is great and responds fast.
Insurer: MetLife
By: customer
Prudent Pet New Customer
Brandi at customer service was amazing and very informative.
Insurer: Prudent Pet
By: Evan Seiden
Worst experience
Beware, if anything happens to your pet the insurance company just keeps asking for more information. They denied the whole claim and I feel so cheated. The rep was rude, they won't repoen claims. They won't let you talk to anyone. They won't help in any way. The EOB just says information needed. I'm beyond upset about the service they provide. It's the worst experience I've ever had.