Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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phone call
great conversation with my phone person
Insurer: Embrace
By: Marta Zamora
Robert explained everything very clear…
Robert explained everything very clear and helpful
Insurer: Nationwide
By: customer
Was a pleasure connecting with Ms. Shelly Richards
Ms. Shelly Richards was amazing. She not only addressed all my puppy instance needs, she was sensitive to my new puppy mom status. Thank you!
Insurer: Nationwide
By: Zee’s Mom
Answered any and all concerns.
Answered any and all concerns. It is the first time getting pet insurance on my newly adopted dog. I recently lost my dog of 13 years that developed 3 different illnesses including cancer. Probably spent over $20,000 So without a doubt pet insurance! After many options and quotes this was by far the best!!! Rebecca made this happen. She was incredibly helpful and explained everything!!! That’s why I decided to get this insurance
Insurer: Prudent Pet
By: Sharon
Shelly was a great guide through the…
Shelly was a great guide through the application process and very personable- made my day.
Insurer: Nationwide
By: customer
Very helpful
Very helpful Super knowledgeable and efficient!
Insurer: Prudent Pet
By: Meghan
Thank you MetLife
Thank you MetLife! I appreciate your services! Your reps are helpful! Submitting claims is easy and they have so far been processed quickly within a few days!
Insurer: MetLife
By: customer
Easy, Efficient, Informative & Kind!
Every interaction I have had with ASPCA has been pleasant and efficient.
Insurer: ASPCA
By: Valued Customer
Superior customer service
Superior customer service: easy claim submission, fast and efficient response to the claim and excellent communications.
Insurer: Healthy Paws
By: Drew Otocka
Great coverage and fast response time
Great coverage and fast response time. Highly recommend
Insurer: Trupanion
By: Christine Bourgeois