Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Coverage conditions are very clear from…
Coverage conditions are very clear from the very beginning. The claims process is efficient and fast. Amazing customer service agents when you need extra help.
Insurer: Embrace
By: K. E.
Great customer service
I didn't have to wait at all on my call, I got a live person immediately. The person was very thorough and understood my needs. She helped get everything resolved very quickly. Very wonderful customer service.
Insurer: Nationwide
By: customer
They are so understanding
They are so understanding, caring and really listen to me as a concerning pet parent. Thanks for all you do!!
Insurer: Pumpkin
By: Miriam Arocho
Couldn’t have been an easier process!
We’ve had Trupanion for our pet insurance since we got our dog 8 years ago and never actually needed to file a claim until this past month. I wasn’t entirely sure what the process would be like but was pleasantly surprised to find it very easy to file a claim, get it reviewed and paid out. Such a weight off our shoulders! I’m recommending Trupanion to all our friends!
Insurer: Trupanion
By: Jessica
My Remy was critical and my…
My Remy was critical and my veterinarian is till treating her. Trupanion worked directly with him so that everything medically would be covered without any problems. Having the insurance has allowed my dog to get the care and attention she needs. I’m grateful!
Insurer: Trupanion
By: Barbara
My dog Finley Golden Doodle.
Very helpful. Figured out my payment and sent it the next day . Thank you.
Insurer: Trupanion
By: Raymond
I was provided with the help I need in…
I was provided with the help I need in filling out my claims form in a reasonable amount of time.
Insurer: Fetch
By: Henry
Exceptional service and I've been so…
Exceptional service and I've been so blessed to have this insurance because this past year my precious dog had an recation to a vaccine. And it paid on two emergency room visis that would have been hard for me to pay for
Insurer: Nationwide
By: Brenda
Embrace Pet Insurance is worth it.
December 29, 2025 our dog was not feeling well. Took her to the Vet to find out she has diabetes. This required a 3 night hospital stay, insulin shots, a change to prescription dog food and weekly monitoring for first 3 weeks. Thanks to Embrace we knew we would see a reimbursement for 80% of the cost based on the policy we signed up for. Embrace has always paid with no issues. We are thankful to have Embrace for our pet.
Insurer: Embrace
By: Lopez
Absolute Best Pet Insurance
If you want a no hassle, honest, quick response /resolution pet insurance company, look no further. I have been with Pets Best for 6 yrs and not only are their premiums fairly priced, the level of customer service and simple, quick and reliable claims process sets them apart from the others. No forms to fill out on some website. You just email the paid invoice and everything is set into motion. They must use AI to make the process so effortless. And I can always count on them to provide the coverage I paid for. They are a god send! Customer for life
Insurer: Pets Best
By: Becky