Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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FIRST CLASS PET INSURANCE PROVIDER
Very user friendly website, prompt customer service, and very reasonable premiums. Thank you very much, Spot Pet Insurance!!
Insurer: Spot
By: Michael Weisgerber
Every time I call I get great customer…
Every time I call I get great customer service
Insurer: Spot
By: Idenise Guzman
Great customer service
Great customer service ! Quick and helpful advisory
Insurer: Nationwide
By: customer
Very responsive and paid quickly with…
Very responsive and paid quickly with this claim. Appreciate it.
Insurer: Pumpkin
By: Erica S.
The lady that helped with adding…
The lady that helped with adding another pet onto my plan was very knowledgeable and covered all questions and concerns I had in a timely manner
Insurer: Nationwide
By: customer
I had to take my young corgi Bella to…
I had to take my young corgi Bella to the emergency vet Sunday because she ate a foam letter toy. I called as soon as I arrived to get my number and was extremely pleased how quickly I was helped. I clinic sent in for the pre approval and everything went through. Very helpful and friendly people working the phones.
Insurer: Trupanion
By: Loretta
Easy to work with and compassionate
I have had this insurance for my 2 dogs for about 3 years. my Bernese Mountain dog had 2 CCL surgeries back to back last year and Figo was so easy to work with and file a claim. We had no issues at all. Then my Bernese was struck with a rare, aggressive cancer and we lost her 2 weeks ago. Figo not only paid for all our claims but also sent a lovely sympathy note when I reached out to cancel her policy.
Insurer: Figo
By: Laurie Kresl
12 years and Satisfied
I’ve been with this company for 12 years now and have never had issues. The claims are super easy to file and the quickness of the money being returned is extremely quick.
Insurer: Healthy Paws
By: Simone Dixon