Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Eric was great
Eric was great! He explained the policy well and put me at ease ... recommend anyone with a bird to give good 'ol Eric a call and get that baby covered!
Insurer: Nationwide
By: Teresa
I had an issue with billing
I had an issue with billing. When I called the company about this issue, I spoke with Brad who immediately researched and discovered that the vet bill was coded wrong. I have since receiveda refund.
Insurer: Trupanion
By: Maggie
Smooth Claims Process
The claims process is easy and I was kept informed along the way. HealthyPaws processed my request for reimbursement promptly. Their explanation of benefits was easy to understand.
Insurer: Healthy Paws
By: George Merritts
Highly Recommend Healthy Paws
We have the protection of pet insurance for both of our dogs through Health Paws. The processing of claims is easy to manage and the service is excellent.
Insurer: Healthy Paws
By: Carol
Murphy's Heart condition
I have a goldendoodle and decided early on to get Pet Insurance through Pets Best. It was one of the best decisions we have ever made. A year later, Murphy was diagnosed with congestive heart failure and needed an operation, and on monthly medication. Pets Best Insurance has been a godsend b/c if it were not for them, our pet medical bill would be overwhelming. Pets Best has been a pleasure to work with.
Very good experience
Very good experience. The person I talked to was very helpful.
Insurer: ASPCA
By: Gale
Dilsa was very patient with me
Dilsa was very patient with me, explaining the policy procedures and underwriting possibilities. Now that I know what the limits of my coverage are, there are no surprises in what was underwritten. Thank you, Dilsa!
Insurer: Nationwide
By: Scott and Berringa
Not Like You Used To Be
Ever since your ‘new’ system was installed, things have gone downhill. The wait time for claims & phone calls has been awful. Prices are out of control too. I’ve had to remove a few things from my dogs policy just so I can afford the premiums. Pretty soon it won’t make a difference if I have pet insurance at all, and trust me I’ve seriously thought about dropping it. We never get a break but we still have to pay the high monthly premiums. How about thinking of us, the customer for once?