Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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This is a joke I’ve paid for this…
This is a joke I’ve paid for this insurance for both my dogs for two years yet when I turn in a claim one time for them they don’t pay out what they say they would and I’ve still seen nothing . Now I try to cancel and they will not even cancel plan. I think it’s nothing but a rip off
Insurer: Embrace
By: tiffany
Eric was so friendly!
Eric was so friendly!! Eric was a huge help and was so knowledgeable. I had a little bit of trouble signing both of my kitties up for some great coverage online so I figured as a last ditch effort I'd give the customer support line a call. Eric and I worked through getting my little gal covered, he verified that my little guy was already signed up, and we even had a nice chat about how my kitties got their unique names. Genuinely so wonderful to talk to, super knowledgeable, and we breezed right through it. SO excited to start working with Nationwide!!
Insurer: Nationwide
By: Molly
Great and efficient service
Great and efficient service. Got my dog insurance quickly!
Insurer: Nationwide
By: William Cornett
Quick, no hassle claim reimbursement.
tl;dr, Healthy Paws completed the claim and covered my little dog's surgery within 24 hours of filing. No hassle, just a quick and easy reimbursement. I've been a customer for about 12 years and this is the first time I've filed a claim for reimbursement. I'm very pleased with the responsiveness and the service I received.
Insurer: Healthy Paws
By: Jim M.
Fast and helpful service.
Fast and helpful service.
Insurer: Nationwide
By: Regiane Assis
Easy and helpful
I have had my dog insured by Nationwide for over 7 years. They have been so easy to work with and knowing I have this amazing program, I feel better about making big decisions. Because of my incredibly positive experience so far, I just added my step daughters dog to nationwide and believe I will have the same experience.
Insurer: Nationwide
By: JESSIE
I have been paying insurance for 6…
I have been paying insurance for 6 years and the first time I need it ... They pay nothing. It is a joke. I submitted over $1300.00 in bills and they approved ZERO that's right nothing!
Insurer: ASPCA
By: Laurie Abikasis
Great experience with Amanda!
Amanda was so helpful and friendly! Really enjoyed working with her! She is fantastic!
Insurer: Fetch
By: Karen D
This is the first time I’ve had to use…
This is the first time I’ve had to use Trupanion. I brought my cat to my vet and the same day had to bring her to the hospital. I submitted both invoices the next day. They sent me 2 checks the next week. I called them with questions. They were wonderful explaining everything to me.
Insurer: Trupanion
By: Donna