Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws has been a godsend for my…
Healthy Paws has been a godsend for my two kitties with health issues -- if only human health insurance were so easy and effective!
Insurer: Healthy Paws
By: Kelly Flynn
Asked about an invoice and the agent…
Asked about an invoice and the agent was difficult to deal with and they told me the wrong information. The invoice was never acknowledged and it was not waiting to be processed. I called next business day and spoke to a different agent on the phone and I was told to resubmit the invoice.
Insurer: Trupanion
By: Thalia
MetLife has been horrible to deal with
MetLife has been horrible to deal with, terrible communication, denied valid claims and then forced me to make hours of phone calls with MetLife, my vet, my old insurance provider etc even though MetLife told me that my coverage had a provision that waived any sort of pre-existing conditions limitations, yet then MetLife forced me to call my old pet insurance, get all of their old notes, all of their EOBs and send them to MetLife? And denied emergency care as "routine" multiple times and then when you call them you have to explain yourself three times, sit on the phone for an hour, just to be told that YOU as the CUSTOMER have to go scrounge up a bunch of medical records and EOBs on MetLife behalf because they refuse to do their own labor? If I knew ahead of time how horrible working with MetLife was I would have stayed with Embrace. Embrace is great! If you are reading this review, please DO NOT USE METLIFE
Insurer: MetLife
By: Not so valued customer
User Friendly
Ease of submitting a claim, updates along the way during the process.
Insurer: MetLife
By: customer
MetLife is responsive whether i was…
MetLife is responsive whether i was dealing with a live person over the phone or using the App. Regarding the claim process, it is easy to submit paperwork with the app, and track its progress. MetLife has been there for my dogs.
Insurer: MetLife
By: Racquel G
Extremely poor experience
Extremely poor experience. Have had issues with more than 3 claims now (I’ve been a customer for over a year). First issue they didn’t receive my dogs medical records from my vet within a certain window so they rejected the claim and ignored me when I sent in the records after the fact. Then they decided to stop covering a treatment for his cancer which they had been covering for almost a year because they found a co-occurring symptom (on bloodwork) and decided it meant the illness was a preexisting condition. Most recently they denied a claim for an ear infection because he had an ear infection in the 2 week period of the policy (this was more than a year ago), saying that the two infections are related when the cytology results show the infection is actually different. They also tried to say that these infections were caused by allergies when there’s no evidence to suggest that. It’s clear that they’re just making up reasons at this point to not cover illnesses that are coverable. I really wish I would’ve gone with another company.
Insurer: Spot
By: Vanessa
Karley Gulash was great at giving me…
Karley Gulash was great at giving me the details of the plans and I am very satisifed with the service.
Insurer: Fetch
By: Barbara Lynch
Trupanion a "World Class" & "First Class" Pet Insurance Company
Trupanion has been a great experience as to reviewing and paying the appropriate, reimbursement in a very timely manner. All explanations of what is covered and not covered is very clear. I also want to thank "Brad" located in Flushing, MI for his help re submitting 2 claims for further review. We have had Trupanion Pet Insurance for 2 decades covering 3 of our wonderful dogs over the years. With the great service we have experienced, we have recommended Trupanion to many friends and relatives over the years. Many of which, have also signed up with a "Great Company" - TRUPANION. We couldn't be more satisfied! Chuck & Roz Bottke - St Petersburg, FL and Fairlawn, Ohio
Insurer: Trupanion
By: Chuck Bottke
Painless experience
While the website for submitting claims is not intuitive, the mobile app is better and the overall process was easy. I spoke to a representative who helped me with the Claims process and it was processed in a timely manner. My only compliant is the rising cost in insurance premium across all providers.
Insurer: MetLife
By: Pet owner