Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Fast and efficient email and response…
Fast and efficient email and response to my submission.
Insurer: Spot
By: Sandra Truitt
Help in adding an additional benefit for my second dog
I had specific questions about adding a benefit for my second dog, a puppy, and the customer service representative was helpful in guiding me to make the choice that was right for me.
Insurer: Embrace
By: Susan Smith
Very easy to submit claims
Very easy to submit claims. Health issues with pets can be an emotional experience. It is great to know that SPOT makes it easy on submitting claims.
Insurer: Spot
By: Christianna Flores
Very friendly and informative
Very friendly and informative
Insurer: Nationwide
By: Teresa Green
Customer service is amazing
Customer service is amazing and claims get pay very fast which is important.
Insurer: MetLife
By: Norma Gochez
If Only Human Insurance Was As Good
This company is the best insurance company I have dealt with. If only human insurance was so good. They don't quibble about claims. They pay whatever they are responsible for timely without a battle. Try that with Blue Cross Blue Sheild.
Insurer: Trupanion
By: Chris
I am very happy with customer service…
I am very happy with customer service people! They are very helpful!
Insurer: Prudent Pet
By: katrina36094@gmail.com Kathy Reed
Fair, fast and reliable pet insurance
I've had healthy paws since my golden retriever was 2 - he's now 8. The team at healthy paws has been extremely reliable, fast and fair while dealing with our twists and turns as they've come (from a torn ACL and down) - and worrying about paying for my pup's covered procedures has never been a worry for me while navigating other anxiety about his care. I appreciate this and the Healthy Paw's team's support deeply -- I'm not the type to leave a review on anything but I would want other pet parents to know this is a great pet insurance to choose.
Insurer: Healthy Paws
By: Maggie Holden
BE MORE SPECIFIC ABOUT WHAT DATA IS NEEDED
Emails from Embrace are non- specific about what is needed to completely finish processing the claim. A phone call is needed by the policyholder to determine what is needed. Often after 2-3 submissions, the claim is still not processed. I am now calling again for the 3rd time about a claim for over $1,000 from January9, 2026.. The needed data was sent by both my vet and myself..
Insurer: Embrace
By: Margaret Willis
Tod made the process way easier then I…
Tod made the process way easier then I thought it would be, walked me through everything. He was great.
Insurer: Nationwide
By: Sierra