Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very Easy Process
"All I did was submit the bill/progress note in the app. Very easy. In the past, other coverage I had - it was too complicated. This was great. Turn around time for payment was excellent."
All of my questions were answered and…
All of my questions were answered and it was explained to me on how the policy worked
Insurer: Embrace
By: Robert
I am very grateful
I am very grateful. It’s been a very stressful time dealing with the unexpected health issues with my pup. And I am so impressed at how easy and straightforward this process was. After a crazy expensive unplanned situation, getting great support and reimbursement right away was so appreciated. I’m sharing your praises everywhere!
Insurer: Healthy Paws
By: Lauren Spagnola-Robins
Talking to the person
Talking to the person I talked to when I bought the plan.
Insurer: Prudent Pet
By: Russell Richman
Watching Angels over my puppy
Trupanion responded above and beyond when I took my puppy to the veterinarian emergency service.They were fair, supporting,caring and professional.Trupanion gave me peace and never left my side.Worth every dollar and think that Trupanion is an extension of Jesus Christ healing ministry.
Insurer: Trupanion
By: Oscar Martinez
Would Not Recommend
I did not have a great experience with Pets Best. Trying to reach them by phone was awful. Every time I contacted them, I was placed on hold for at least 15 minutes before reaching a representative. It also took over a month to receive payment on my claim. Transferring ownership of the policy to my son was another unnecessary hassle, despite being told it would be an easy process. This insurance was supposed to provide peace of mind, but instead it caused nothing but frustration. I would not recommend them. I switched to another company, and they paid my claim within three days.
Insurer: Pets Best
By: M & M
Melody was very helpful & and a…
Melody was very helpful & and a wonderful personality!!!
Insurer: Nationwide
By: Sabrina
Healthy paws cares!!
We've been loyal and happy customers of healthy paws insurance for the past 10 years. They have never let us down so far! We've had emergencies, & we've had surgeries and they have paid every single time.
Insurer: Healthy Paws
By: Natalie Hogeboom
Affordable pet insurance
I had a difficult start with embrace and a very stressful back and forth for months but Marisol and Shelby were very helpful although I was very frustrated at the point of me speaking to them. Make sure to have them run all of your medical paperwork that you submit at the beginning of your policy or else they will not do it and you may run into issues when you finally need to submit a claim months down the line 🙏! Even without knowing this know Marisol or Shelby will handle your case very well and with care
Insurer: Embrace
By: Alexandra Ashi