Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Trupanion is so very responsive
Trupanion is so very responsive. My 4 yr old was diagnosed with IMHA. They turned the approval around for his treatment so quickly. The staff is awesome also!!
Insurer: Trupanion
By: Angela Ciampi
Everytime I file a claim I have to…
Everytime I file a claim I have to submit an appeal. They never fully read the paper and draw the conclusion that my dog has a chronic condition so when I get blood drawn its not for funsies
Insurer: MetLife
By: Essence
Nationwide help me through the process…
Nationwide help me through the process and explain everything to me about the pet insurance
Insurer: Nationwide
By: customer
Nice feeling that you’re there for us…
Nice feeling that you’re there for us
Insurer: MetLife
By: customer
Fast and convenient
Fast, convenient claims processing! When I did have a hiccup, it was easy to get a hold of their customer service line and get it fixed. Got my payout 2 days later!
Insurer: Fetch
By: Anastasia
Very disappointed
They were very fast paying our first bill but now they keep asking for more paper work from our Vet. I have sent ALL the paperwork our vet has on Otis, he is only 1 and this is our second claim. I have sent in the paperwork 5 times. We are about to cancel this!
Insurer: Fetch
By: Pat
Kept in touch after my claim was filed
Kept in touch after my claim was filed
Insurer: Fetch
By: Amy
Easy to apply your information
I think it's great just fill out the forms scan in receipts and email it out. Easy step by step questions and great customer service when you have any questions.
Insurer: Spot
By: Connie