Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Very satisfied - great service!
I've carried Healthy Paws insurance on my girl for 9 years now. When the time finally came where I truly needed the coverage, the company was right there! My dog developed ITP and needed to be hospitalized for several days. They had no problem covering the event - and the subsequent follow-up monitoring and meds are also immediately taken care of. I am so relieved to have Healthy Paws insurance!
Insurer: Healthy Paws
By: Sara H
I'm writing this review in hopes of…GETTING AHOLD OF CUSTOMER SERVICE
I'm writing this review in hopes of getting better customer service (someone please respond to my emails and explain why my claim was denied). My dog had an accident and was injured. I pay for an accident-only policy. What is the point of paying for insurance if applicable reimbursements are denied? Very frustrated and upset that I have huge out of pocket expenses- this is exactly what I was trying to avoid when I purchased this pet insurance policy!
Insurer: ASPCA
By: Sarah Jamison
Spot has processed my claims in a…
Spot has processed my claims in a timely manner and paid them quickly
Insurer: Spot
By: Todd
Easy to file a claim and quick review
Easy to file a claim and quick review. The cover a lot and payout quickly.
Insurer: MetLife
By: customer
This is the first dog I ever got…
This is the first dog I ever got insurance for. Their prices are better than most, they cover a lot of items and I find it very easy to submit the medical receipts. I just wish it was a little quicker to receive the reimbursement check. But I still give the 5 stars because they make it very easy!
Insurer: Spot
By: Wendy Smith
DO NOT DO BUSINESS WITH THIS COMPANY
DO NOT DO BUSINESS WITH THIS COMPANY! Once you are signed up it will be very difficult to cancel as the only way to cancel is by phone and only after you sit through a mandatory customer retention sales pitch. This is an unfair burden to place on the consumer but their legal team manages to just barely skirt around state laws to manipulate you into having to meet this requirement to cancel. Do not be fooled by the claim that "you can cancel at any time." THIS IS A LIE!
Insurer: Fetch
By: Matt Blaisse
Amazing Amanda,
Amanda,,, amazing !!! Super knowledgeable, super friendly, answered all of my questions,, was an absolute pleasure to work with ,, I have been with tru panion for aprox 15 years insuring our 4 dogs with them . Amanda put all of my concerns at ease and I am really looking forward to having fetch as our insurance provider..
Insurer: Fetch Canada
By: Teresa davies
Response to my claim was very slow
Response to my claim was very slow
Insurer: Pets Best
By: Ed
I had a fantastic call with Sarah....
I had a fantastic call with Sarah from Fetch Pet Insurance. She was incredibly knowledgeable and took the time to walk me through everything clearly and thoughtfully. Sarah helped me understand the costs and benefits from every angle, making sure the plan truly fit our needs. What I appreciated most was how she focused not just on pricing, but on the overall safety and protection of our dog, Mocha. I never felt rushed or pressured—just genuinely supported and well-informed. Thanks to her guidance, I feel confident we’re making the right decision for Mocha’s long-term health and peace of mind. Highly recommend working with Sarah!
Insurer: Fetch Canada
By: Sanjay Malhotra
Definitely for your pets medical needs!
Met life has been wonderful! Their claims are easy to file and I get my money back within a few days! This is the company to use for your pets medical needs.
Insurer: MetLife
By: Stacy