Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Wonderful Experience!
Customer service was friendly. Process of claims is fast and detailed. Loved the fact that the vet was able to submit estimate and claim to them directly so that i didn't have to pay in full and wait for reimbursement. It made the stress a little less, with not having to worry about that! I was able to focus on my dogs diagnosis and treatment plan.
Insurer: Trupanion
By: Kristen
Web site very intuitive
Web site very intuitive. I have never before filed a claim. Thakfully I hav never needed to before now. But when in a situation where you are fearing for your pet's health, it was an easy process for me to follow and submit for reimbursement.
Insurer: Trupanion
By: Edward
Whenever I call I always get the best…
Whenever I call I always get the best service. Their customer service is top notch. If the person answering the phone doesn't know the answer they talk to someone else, you don't get shuttled around from person to person.
Insurer: Trupanion
By: Philip
Excellent
Excellent, compassionate service. Easy and efficient claims process with a great website. Will insure my other cats here soon.
Insurer: Embrace
By: Phillip Baggett
ER Visit
Made my experience at an emergency room so much less stressful
Insurer: Trupanion
By: Maureen
stress and hassle free insurance coverage
The process was made easy and we clearly understood everything. Your instructions and process is very easy and made it a stress free procedure. It was a quick response and saved us all the hassles of an office visit and time.
Insurer: Sonnet
By: catherine ryan
Great Experience, pleasantly surprised!
Our Cat Mila was still very young when she suddenly developed a severe neurologic episode and was diagnosed with meningoencephalitis. It was completely unexpected and quickly turned into specialty ER/neurology visits, an MRI, follow-up rechecks, and ongoing medications — a stressful situation in every way. When I originally shopped for pet insurance, I honestly didn’t have a lot of faith in any provider, but Pets Best felt like the best option overall. I’m really glad I chose them. Submitting claims was straightforward, communication was clear, and everything was easy to track. I filed multiple claims using itemized invoices and medical records from the specialty hospital, and all of my claims were approved within about a month. We received around $5,000 in reimbursements, which made a huge difference and let us focus on Mila’s care instead of worrying about costs. Based on my experience, would definitely recommend them!
Insurer: Pets Best
By: V