Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to submit invoices and great…
Easy to submit invoices and great overall experience. Highly recommend.
Insurer: MetLife
By: Joseph
Kinda, Courteous & Patient
The young man who helped was kind, courteous & patient with me as he helped me submit our claims.🐇🐇🐈⬛
Insurer: MetLife
By: LORENA
customer service was helpful and…
customer service was helpful and timeline for the reimbursement was pretty good overall.
Insurer: Pets Best
By: G. Albert
Good service
After an unexpected set of vet visits Spot was very quick in providing reimbursements. They also provide good resources for pet owners in providing good care.
Insurer: Spot
By: S. Paulino
I got charged for my puppy to get…
I got charged for my puppy to get neutered when he did not get neutered. I have no idea where you guys even got that from since it was nowhere in soap notes or vet records.
Insurer: MetLife
By: customer
Kevin was a great help
Kevin was a great help! Loved the patience he had and he made sure i had the best quote for my kitten. THANK YOU!
Insurer: Nationwide
By: Destinee’ Dugas
I was pleasantly surprised with the…
I was pleasantly surprised with the professional customer service and support I received from Ash(pet insurance agent). I felt comfortable and completely satisfied with his help in obtaining my new pet insurance. And I was also happy that Embrace offer affordable pet insurance for my dog. Thank you 🙏🏼
Insurer: Embrace
By: Hulagal
The experience filling a claim during a…
The experience filling a claim during a very stressful time with my pet is so appreciated.
Insurer: Trupanion
By: Anne Constant
Responsiveness and speed of claim…
Responsiveness and speed of claim fulfillment
Insurer: MetLife
By: customer
Simple and fast
The process was simple and fast helping me through a very stressful situation.
Insurer: Spot
By: customer