Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Great customer service
Great customer service
Insurer: Fetch
By: Marianne McDonald
trupanion overall satisfaction
Trupanion is very quick to process claims, were very professional, and were very helpful when I had a problem one time.
Insurer: Trupanion
By: Kathy
The agent took as much time as I needed…
The agent took as much time as I needed to explain the breed categories, the coverage amounts and payment options for my plans. I hung up feeling well informed and comfortable about the decisions I made. Thanks Nadine.
Insurer: Fetch Canada
By: Loraine
Murphy
Murphy was treated at the emergency vet, they all were very friendy, and explained everything, I did not feel pressured in having tests done or not done. If I didn’t have Pets Best insurance, I still would be paying The vet bill off. Thanks for making Murphy safe
Highly Recommend
We absolutely love Healthypaws vet Insurance for our dog. Very easy to use , quick response, quick direct deposit to your account , very friendly and efficient customer service. Highly recommended.
Insurer: Healthy Paws
By: Eitan Agagi
Nadine Van Ness
Nadine very helpful and answered all my lengthy questions and provided answers for all my questions and scenarios regarding both insured pets. Thank you so much! Aaron, Remy and Shadoe
Insurer: Fetch
By: Aaron Alexander
I am beyond addicted
Very happy wirh vet and pet best
Insurer: Pets Best
By: Eschella
You guys are amazing
You guys are amazing my Bella had her surgery on Monday February 2 and I picked her up on the 3rd and checked my bank account on the 4th and you had already paid 4680.00 dollars 0f her bill that was 5120.00, Thank you so much
Insurer: Pumpkin
By: Betty
SPOT PET INSURANCE IS THE BEST
I am so thrilled that I selected Spot Pet Insurance last year when I reviewed many different companies. I recently had a claim and was so very impressed with the outstanding level of customer service/support and how effortless filing my claim was. It was a very stressful time as I had not only visited my regular vet but an emergency clinic a couple of days later when my regular vet's office was closed. The process for filing a claim was very straightforward and most amazing was how quickly my claim was processed. From the time I submitted my claim until I received reimbursement was only one week! This was so amazing and all terms of my policy were met. Without a doubt I made the right selection and so very pleased with Spot Pet Insurance. I highly recommend them.
I’ve been with them since I adopted my…
I’ve been with them since I adopted my dog I believe now 3yrs ago. For the most part he’s been healthy except for a couple times when he got into a coffee pod which required an emergency vet visit which was quite expensive I met the deductible and they paid quickly. Their customer people have always been very friendly and helpful. I did have to lower my reimbursement rate due to the higher rate increase. I do like the wellness policy as it covers all his vaccinations and even his dental chews. I know what to expect from Embrace and will keep them.
Insurer: Embrace
By: Tedd