Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy paws cares!!
We've been loyal and happy customers of healthy paws insurance for the past 10 years. They have never let us down so far! We've had emergencies, & we've had surgeries and they have paid every single time.
Insurer: Healthy Paws
By: Natalie Hogeboom
Affordable pet insurance
I had a difficult start with embrace and a very stressful back and forth for months but Marisol and Shelby were very helpful although I was very frustrated at the point of me speaking to them. Make sure to have them run all of your medical paperwork that you submit at the beginning of your policy or else they will not do it and you may run into issues when you finally need to submit a claim months down the line 🙏! Even without knowing this know Marisol or Shelby will handle your case very well and with care
Insurer: Embrace
By: Alexandra Ashi
The agent that assisted me was very…
The agent that assisted me was very nice and informative. They gave me a full break down of the insurance plan for my fur babies. Along with answering any questions I had.
Insurer: Nationwide
By: Aja
Very prompt and kind
Very prompt and kind. Easy and fast process.
Insurer: Nationwide
By: customer
The customer representative was…
The customer representative was informative and friendly and answered all my questions.
Insurer: Prudent Pet
By: Caroline N.
Fetch policy renewal
I talked to Kaitlyn from Fetch to get some advice as to changes I could make to my pet insurance that would help to make it more affordable for me.She gave me some good advice about what I could do to lower my premiums and also some changes she recommended I don't do. She did not rush me to make decisions and gave me time to voice my concerns about the cost of pet insurance. One aspect of Fetch insurance I dont like is that I need to pay my deductible every year even though my dog has an ongoing condition with arthritis. Other than the deductible issue I can say that I've been very happy with the claims process over the many years that I've dealt with Fetch. I was also very pleased with the help and patience Kaitlyn had with me as I voiced my concerns.
Insurer: Fetch Canada
By: Melvin Siemens
Thank you for your patience and…
Thank you for your patience and professionalism
Insurer: Sonnet
By: Esther E
Customer service is always pleasant
Customer service is always pleasant. The service agent is very knowledgeable and listened to what I needed for my pet.
Insurer: Nationwide
By: T. Oshima
I just enrolled my dog so I can’t…
I just enrolled my dog so I can’t address the claims process but the agent was very patient answering all of our questions and getting everything all set up
Insurer: Embrace
By: Robin Kutscher
Pet Spot is AMAZING
Last year I spent quite a bit of time reviewing pet insurance companies. It was no easy feat but am thrilled to have selected Pet Spot for my cat Cali. In mid-January 2026 had to take her to the vet twice. I submitted my claim and received covered reimbursement one week later. Customer service was extremely helpful in assisting me. The on-line claim process was clear and easy to follow. The coverage was exactly as stated within my policy and I am extremely pleased and have peace of mind going forward knowing Cali is covered for future needs. I recommend Pet Spot without hesitation. A great value and excellent coverage. Thank you!
Insurer: Spot
By: Margaret L. Garvin