Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy signup
I’m not a comfortable user of internet signups so arranging for pet insurance on line was definitely out of my comfort zone. I was pleasantly surprised to discover how easy it was. And, since I have several relatives who insure their pets with Nationwide I know what a great product it is.
Insurer: Nationwide
By: customer
PetsBest denies claims that should be paid
RUN, don't walk. They talk a good game and will cover a lot of things, but if you pet has EVER been sick with ANYTHING, they will use it as a bogus reason to deny coverage for completely unrelated illnesses years later. Our vet vouched that our cat's symptoms were not a pre-existing condition, but in their infinite, greedy wisdom, they decided from their little insurance desk that they knew better. Ultimately a scam!
Insurer: Pets Best
By: Kevin
The chat support is always quick and…
The chat support is always quick and easy for answers, linking to my vet saves so much time for me, and when we had an emergency situation recently, our vet was able to submit our claims for us and reverse the charges for a $12,000 procedure next day!
Insurer: Trupanion
By: Holly
Excellent service and very professional…
Excellent service and very professional workers that give us peace of mind.
Insurer: MetLife
By: Tonya Mosher
Everyone I talked to was amazingly…
Everyone I talked to was amazingly helpful and the whole process was so simple and efficient. I couldn’t be happier with this company.
Insurer: Trupanion
By: Linda
Well informed associates that answer…
Well informed associates that answer all of our questions.
Insurer: Trupanion
By: Ardis Haran
Everything is important
Great quality service and everything: detailsis important.. and that’s what I get. Great service.
Insurer: MetLife
By: Beatriz, Ledesma