Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Pet Insurance
I've been with Nationwide-VPI for many years. I've never had an issue or a problem. The staff is very knowledgeable and patient and nice.
Insurer: Nationwide
By: Charlene Moss
Customer experience/Customer focus.
Customer experience/Customer focus.
Insurer: MetLife
By: Amy Fadida
I’m very happy with pumpkin
I’m very happy with pumpkin. They have outstanding customer service.
Insurer: Pumpkin
By: Linda Day
I always receive great support from Petsbest
Since I joined PetsBest with Diamond III in 2005 and currently with Diamond IV - I have been blessed with their support and great plans to care for my pets when the unexpected happens"
My claim was complelely handled in just a few days.
My claim was handled in just a few days- amazing!!! Appreciate how easy it was.
Insurer: MetLife
By: T. Anderson
Thank you for making insurance for my…dog
Thank you for making insurance for my little bean easier than I thought it would be. I just upload the receipt and I need to check to be sure I have the right one to upload. I goofed and uploaded the same receipt twice instead of the new one in October. But when I get it right you take it from there. Thank you. Getting senior brain I guess
Insurer: Spot
By: P Fasciglione
The girl I spoke with was honest and…
The girl I spoke with was honest and upfront in regards to my inquiry! After speaking with people from many companies, I decided this was the most practical policy for my new rescue regarding coverage pricing!
Insurer: Prudent Pet
By: Alita
Pets Best used to be superb; not anymore.
Pets Best used to be superb. In the past year, it has tanked, mostly due to its underwriting process. Unsure what exactly changed. The customer service reps do a great job, mostly attributed to having to apologize for the underwriting.
Insurer: Pets Best
By: Tim Kimball
First experience with pet insurance
Fetch is our first experience in working with pet insurance. We have been impressed with their customer service, ease of submitting claims, and their quick response if more information is required on our part. They keep you well informed on the status of your claim, every step of the way.
Insurer: Fetch
By: Jennifer
My experience with spot insurance has…
My experience with spot insurance has been great. Our dog Brady passed away suddenly, and they processed our claim with no issues at all. It was very easy and made an awful event a little less terrible.
Insurer: Spot
By: Danielle Tarpley