Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Awful
Awful! Don’t sign up young because as soon as your pet turns 6 they force you into lower benefits with no recourse! I had my puppy at 90% reimbursement and a $250 deductible and this year she turned 6 and they changed my policy without my consent into 70% reimbursement and a $1000 deductible! And I can’t get a new policy elsewhere due to pre existing condition…. Healthy paws used to be great but was recently bought out and it’s been awful ever since. Don’t get healthy paws whatever you do!! I own a dog store and will tell every customer to stay away!
Insurer: Healthy Paws
By: Ashley
I absolutely love our Pet Insurance…
I absolutely love our Pet Insurance with Met Life! They are always responsive, affordable, cover alot for your fur baby. Just super happy with them. I recommend them to all my friends and family!
Insurer: MetLife
By: Erika Gonzalez
Very quick and was easy to use.
Very quick and was easy to use.
Insurer: MetLife
By: Chelsie Arnold
Application
I am a previous customer and am trying to come back to you after being with embrace. You are now needing to get vet records even though I've never been without coverage since leaving nationwide the 1st time due to rate increase. I have not heard anything on my application. I was under the impression I was already approved when I signed up and canceled my previous coverage with embrace. I need an answer so I will know whether or not to seek coverage elsewhere.
Insurer: Nationwide
By: Rick Lucas
Good Customer Support Experience
Aileen was very helpful with coverage options. Very polite and hospitable personality
Insurer: Fetch
By: Linda Ayles-Johnson
how quick and easy it is
how quick and easy it is
Insurer: MetLife
By: Christine Marcus
Rebecca was amazing
Rebecca was amazing Answered all questions and concerns Got the insurance!
Insurer: Prudent Pet
By: Sharon
the rep was very nice and knowledgeable…
the rep was very nice and knowledgeable and made sure I got the best deal and coverage for my newest pet.
Insurer: Nationwide
By: Rozlynn Harris