Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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My experience with MetLife has been…
My experience with MetLife has been great! The app makes it easy to submit claims and payment is quick. I’m so glad I got this coverage for dog.
Insurer: MetLife
By: Online shopper
The app and representatives are great!
Submitting claims is such an easy and straightforward process in the app! Anytime I’ve had to speak to a representative they are extremely helpful!
Insurer: MetLife
By: Amelia
Wonderful Experience!
Customer service was friendly. Process of claims is fast and detailed. Loved the fact that the vet was able to submit estimate and claim to them directly so that i didn't have to pay in full and wait for reimbursement. It made the stress a little less, with not having to worry about that! I was able to focus on my dogs diagnosis and treatment plan.
Insurer: Trupanion
By: Kristen
Web site very intuitive
Web site very intuitive. I have never before filed a claim. Thakfully I hav never needed to before now. But when in a situation where you are fearing for your pet's health, it was an easy process for me to follow and submit for reimbursement.
Insurer: Trupanion
By: Edward
Whenever I call I always get the best…
Whenever I call I always get the best service. Their customer service is top notch. If the person answering the phone doesn't know the answer they talk to someone else, you don't get shuttled around from person to person.
Insurer: Trupanion
By: Philip
Excellent
Excellent, compassionate service. Easy and efficient claims process with a great website. Will insure my other cats here soon.
Insurer: Embrace
By: Phillip Baggett
ER Visit
Made my experience at an emergency room so much less stressful
Insurer: Trupanion
By: Maureen