Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Responsiveness and speed of claim…
Responsiveness and speed of claim fulfillment
Insurer: MetLife
By: customer
Simple and fast
The process was simple and fast helping me through a very stressful situation.
Insurer: Spot
By: customer
The nationwide agent made it so easy…
The nationwide agent made it so easy and assured me that my birds would truly benefit from having pet insurance. She went through every question diligently and made it all make sense!! Thank you so much!
Insurer: Nationwide
By: Amanda B.
My first 2 claims were denied…
My first 2 claims were denied erroneously and later corrected. If I submit more than one claim at a time, they are grouped into one claim making it difficult for me to track the claims. I’ve had to make multiple calls to customer service for one thing or another.
Insurer: MetLife
By: Tera Tafoya
So far my experience has been helpful &…
So far my experience has been helpful & seamless. The app is easy to navigate. Refunds were issued in a timely manner. Overall, it’s been very good!
Insurer: MetLife
By: customer
Trupanion came through when I needed…
Trupanion came through when I needed them the most. With the pre-approval process and if covered direct payment. I was able to help my collapsed cat in an emergency situation. With this insurance I was able to proceed with treatment and know my decisions were based on need.
Insurer: Trupanion
By: Julie
The person I spoke with was…
The person I spoke with was knowledgeable and quickly resolved the issue. .
Insurer: MetLife
By: Elaine Collica
Great Customer Service.
Great Customer Service.
Insurer: Nationwide
By: Edward Murray
Great service!
They sent us reminder emails a couple of times, and the whole process was fast and smooth. We highly recommend MetLife Pet Insurance. Thank you!
Insurer: MetLife
By: KS