Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy to use
Easy to use, love that they pay the vet first, and got the reimbursement for my refills worked out. Quick return. Thank you!
Insurer: Trupanion
By: Shari
Easy Filing of Claims With Phone App
Easy to navigate website for filing of claims; agent on phone was extremely helpful in answering questions to assist with initial claim; I wish instant chat messaging was available
Insurer: MetLife
By: customer
Easy
Easy sign up and navigation. Was able to answer all questions
Insurer: MetLife
By: JULIE PEQUITA
If I could rate them less than one star…
If I could rate them less than one star I would. Here is another company quick to take payments for a policy and then use every excuse in the world to not pay legitimate claims that filled claiming can’t be read not detailed,no response from Vet which according to their staff is not true. I have sent paperwork to them 6 times about two separate issues none of which have been resolved and are not trying to resolve. I am canceling this crappy company and having my card company reverse all payments because they don’t honor a Dame thing they say.
Insurer: Embrace
By: Donald Bayless
I was being rushed to make a decision…
I was being rushed to make a decision maybe the rep was on a timer nd had to rush customers off phone. I only got it because I needed it.
Insurer: Nationwide
By: customer
Chad was great!
Chad was very helpful and helped me with several different scenarios.
Insurer: Nationwide
By: customer
Slooooow
I have been a customer with several pet insurance companies. Pets Best is, by far, the absolute slowest to complete a claim. I always get several emails apologizing for "delays". It's just poor, slow customer service.
Insurer: Pets Best
By: Don
I’ve had MetLife pet insurance about…
I’ve had MetLife pet insurance about 4yrs now and never really had a problem. My reimbursement turn around is pretty good and customer service is good.
Insurer: MetLife
By: Thalia