Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Trupanion is the BEST pet insurance you…
Trupanion is the BEST pet insurance you can get absolutely no question!!! I have worked in veterinary medicine for over 32 years I deal with pet insurance every day. When it came time to get insurance for our new pet we decided to get Trupanion. So very easy to submit a claim and payment is fast and hassle free. Thank you Trupanion!!!
Insurer: Trupanion
By: Angela
poor communication
I am very unhappy with the quality of communication regarding my recent claim on policy #1778373-02 for my cat’s care. i was asked twice for the same information (no explanation about why the initial submission was insufficient - second submission was exactly the same and what was specifically requested). i received no information that the claim had been finally and successfully processed i received no information about how i would receive the claim payment i received a separate email from Pet_Info with a citi email with no introduction regard its connection to MetLife (other than a logo at the top). given the various scams on the internet, often using legitimate-looking logos, i was very skeptical of their request for my financial information. i received no information about why the payment amount ($165) was less than the submitted invoice ($202.18); what was denied and why? I called your help line and was told I had to subscribe to your app or wait weeks for a hardcopy check (why do i have to join your app? so you can track me and sell my data? ). The human i talked to was very nice but basically couldn't help me sort out my questions.
Insurer: MetLife
By: janice
Easy to submit invoices and great…
Easy to submit invoices and great overall experience. Highly recommend.
Insurer: MetLife
By: Joseph
Kinda, Courteous & Patient
The young man who helped was kind, courteous & patient with me as he helped me submit our claims.🐇🐇🐈⬛
Insurer: MetLife
By: LORENA
customer service was helpful and…
customer service was helpful and timeline for the reimbursement was pretty good overall.
Insurer: Pets Best
By: G. Albert
Good service
After an unexpected set of vet visits Spot was very quick in providing reimbursements. They also provide good resources for pet owners in providing good care.
Insurer: Spot
By: S. Paulino
I got charged for my puppy to get…
I got charged for my puppy to get neutered when he did not get neutered. I have no idea where you guys even got that from since it was nowhere in soap notes or vet records.
Insurer: MetLife
By: customer
Kevin was a great help
Kevin was a great help! Loved the patience he had and he made sure i had the best quote for my kitten. THANK YOU!
Insurer: Nationwide
By: Destinee’ Dugas
I was pleasantly surprised with the…
I was pleasantly surprised with the professional customer service and support I received from Ash(pet insurance agent). I felt comfortable and completely satisfied with his help in obtaining my new pet insurance. And I was also happy that Embrace offer affordable pet insurance for my dog. Thank you 🙏🏼
Insurer: Embrace
By: Hulagal
The experience filling a claim during a…
The experience filling a claim during a very stressful time with my pet is so appreciated.
Insurer: Trupanion
By: Anne Constant