Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion has a great product and I…love Trupanion!
Trupanion has a great product and I believe they really care! Easy to submit claims and fast payments back to me. They are very responsive and supportive!
Insurer: Trupanion
By: Kathleen
Not my best experience with Pets Best, but not bad at all
I usually process all my claims through the app on my phone, but for some reason I was not able to do so for this claim. The extra steps to get the claim submitted were a little annoying, but not actually bad. The fact that I had no way to determine if they had even received my claim also stressed me out a bit, but they claim did get processed and I was notified once it was. 4/5 simply for the extra work and not knowing the status of my claim easily, but overall I still like the service provided by Pets Best.
Insurer: Pets Best
By: Cameron Sells
Excellent Customer Service
Jeremy was very knowledgable and helpful with providing guidance regarding pet insurance.
Insurer: Nationwide
By: customer
Pumpkin! Best Pet Insurance out there!
I've been with Pumpkin Insurance for several years now. Two dog insured. When I had to file a claim, they made it easy. They have an online option and great customer support. I used both and they had my claim approved and paid within 24hours. Some insurance companies don't have the same breadth of coverage that Pumpkin has or they have much longer waiting periods. I rarely write reviews, but if you are searching for Pet Insurance, be sure to look into Pumpkin.
Insurer: Pumpkin
By: Michelle
Pumpkin is doing everything right
Pumpkin is doing everything right. What a relief that making the right decisions for my pets’ health and wellbeing despite high costs that go along with modern, excellent veterinary medical care is now as easy as can be. I love that they also innovate in regards to how to provide their services in the most efficient and effective ways, using client surveys and feedback to help guide the way. Their Pumpkin Now service helps bridge that gap when a pet guardian needs the claim approval and funds available almost immediately for a high cost treatment plan in an emergency.
Insurer: Pumpkin
By: JJ
Healthy Paws helped…
Healthy paws was a very easy provider to work with and was quick with reimbursement. This is my first time having insurance for a pet and it made my decision making very easy.
Insurer: Healthy Paws
By: Gerard Heidkamp
After two years of paying premiums for…
Update Stay away from Embrace Pet insurance As expected by delay and continued requests for more information claim was denied. I’m glad I found out after small claim before needed in future. I’ll be better off putting the $1900 a year away I was paying them. With increases every year it would be more BTW I emailed as reply suggested , crickets I have replied with policy number they couldn’t find I stand by my one star review, all I was got was need more information even though vet sent everything requested. Embrace works hard not to cover After two years of paying premiums for 2 dogs, one had an issue that treatment total was about $100 over deductible. Even for this amount all I got was delays and Embrace looking for way not to pay claims. My advice is stay away from Embrace.
Insurer: Embrace
By: ron c
Good communication
Good communication Expectations met I often refer this company to others
Insurer: MetLife
By: Donna
Always good customer service !
Always good customer service !
Insurer: MetLife
By: Jamie and MJ
Best pet insurance ever!
MetLife has been there for us when, unfortunately, our cat was injured. The customer service people are incredibly kind and caring! We can bring our cat for the care we need and MetLife is at our side!
Insurer: MetLife
By: Joanna