Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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First experience with pet insurance
Fetch is our first experience in working with pet insurance. We have been impressed with their customer service, ease of submitting claims, and their quick response if more information is required on our part. They keep you well informed on the status of your claim, every step of the way.
Insurer: Fetch
By: Jennifer
My experience with spot insurance has…
My experience with spot insurance has been great. Our dog Brady passed away suddenly, and they processed our claim with no issues at all. It was very easy and made an awful event a little less terrible.
Insurer: Spot
By: Danielle Tarpley
So grateful for HP
So grateful for HP. They are AMAZING! Compassionate and professional. I have HIGHLY recommended them to family and friends.
Insurer: Healthy Paws
By: customer
Thank you…
The first thing I want to say Thank you for reaching out to me after my Bella passed. It was very nice to know you cared. Also, my policy was reviewed in a very short period of time. Very helpful to know You were aware of my situation. Thank you.
Insurer: Spot
By: Raoul Anthony Morales
Spot Pet Insurance #1
My experience with Spot Pet Insurance is great. Filing a claim is the easiest thing to do, so easy. The response is timely and always on time.
Insurer: Spot
By: Joyce Maiden
Great experience with Trupanion
Great experience with Trupanion. Great support with this insurance company for Stanley, 6 1/2 Goldendoodle. He was very sick over the past few weeks and Trupanion was the reliable insurance we need it to help us pay for the high Vet bill. Highly recommend. They pay bill promptly. My vet submits bill directly to Turpanion and it goes through the reimbursement process very quickly.
Insurer: Trupanion
By: cecilia Brooks
Ability to care for my senior kitty
My senior cat, adopted at age 10, is taking his first steps on his journey with small cell GI lymphoma. Thanks to Trupanion I've been able to work with his vets, both general and specialty, to get the testing we needed for a diagnosis, and to start treatment. Trupanion has been great, both in how they work with both vet practices, and how individual client service associates have talked, and comforted, me. At least I know that that my boy will have every chance at good days ahead - and I would regret not being able to make these choices if I did not have Trupanion insurance.
Insurer: Trupanion
By: Linda
Quick responses
Quick responses, reviews claimed quickly and addresses any issues.
Insurer: MetLife
By: Steph customer
I have submitted two claims
I have submitted two claims, I am very satisfied. Customer service was very professional and kind. Thank you, Joan Ferguson
Insurer: MetLife
By: Joan Ferguson
Paying my claim quickly is important to…
Paying my claim quickly is important to me along with excellent customer service. You offer both. And at a time with every minute counts with a sick dog, you gave me the support I needed. Thank you!
Insurer: Fetch
By: Debra