Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Friendly, helpful and professional
The representative (Roger) did a wonderful job explaining the working of embrace insurance and how it would work for my two dogs. He was very friendly, helpful and professional.
Insurer: Embrace
By: YVETTE
Easy as 123..very smooth navigation
Easy as 123..very smooth navigation. Everything was simple and to the point.
Insurer: MetLife
By: finea C
I’m so impressed with how Spot…
I’m so impressed with how Spot Insurance handled our recent emergency. My cat had to go to the ER, and I was worried about the claims process, but Spot made it so easy. They processed everything promptly and without any back-and-forth. It’s rare to find a company that makes things this hassle-free. Truly grateful for the peace of mind!
Insurer: Spot
By: Rodrigo Freitas Rodrigues
I like how they explain each step to…
I like how they explain each step to you and what's next
Insurer: Nationwide
By: Juana M Perez Guzman
I've been very satisfied with Metlife…
I've been very satisfied with Metlife Pet Insurance. They are quick in reviewing and paying for claims.
Insurer: MetLife
By: customer
Haven’t finished my claim yet but so…
Haven’t finished my claim yet but so far they have been responsive. I will update when my first claim is complete.
Insurer: Embrace
By: Erik Radcliffe
I took my cat for his dental check and…
I took my cat for his dental check and had to get three of his teeth removed. Thankfully, I had taken the insurance for him. Post the treatment, I submitted the bills. The insurance company contacted the vets directly to collect remaining treatment details and reimbursed the amount timely.
Insurer: Spot
By: Lionel Alwin
This is my first time getting pet…
This is my first time getting pet insurance for my dog. I’ve had dogs all my life and never thought I could afford insurance on my dogs. And I’m grateful none of my dogs needed insurance in the past. But today I’m grateful I can afford insurance for my dogs. After spending over $10,000 on my dog who passed away last July to cancer and having her leg amputated the summer of 2024. It’s been a very expensive journey with her. I don’t regret anything except I wish I would’ve had Ruby on pet insurance. My two other girls are 13 yrs old and I feel maybe too late to get insurance on. However, I just adopted a dog under the age of 1 yr and made an easy choice to get her insurance. I was on the fence with a few pet insurance companies, but with Aileen helping me out and her wonderful personable attitude, her honesty, her willingness to help and listen. Aileen was the reason I chose Fetch. Oh and the extra discount for adopting a dog! That’s right!! Fetch gives owners who adopt dogs an extra discount.. which I feel is such a great way to show their appreciation and support for people who adopt and save lives! I’m a self employed dog groomer. So, I’m excited to share my experience with my dog client’s. I hope to add more Fetch insured dogs to your family! Thank you so much Aileen for such a fantastic first time experience navigating this new world of pet insurance. I appreciate you so much! Good Luck with your new puppy!
Insurer: Fetch
By: Leah White
Great claims processing
I'm going through number of tests to find out what is going on with my dog. I appreciate Spot's fast review, approval, and payment of my claims. It's great to find a pet insurance company that supports me rather than hassles me about my claims.
Insurer: Spot
By: Lisa E
Quick and wonderful service
Quick and wonderful service
Insurer: Spot
By: Debra Stelnik