Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Amanda H
Amanda H. was so kind and helpful. She walked me through how to use the app and she helped me determine the best plan for my dogs. Excellent customer service! Thank you Amanda.
Insurer: Fetch
By: customer
Best Pet Insurance I have had
I have had half a dozen pet insurance companies. Spot is the first that took the time to review my dogs records and issue reimbursement based on the information given. They were able to discern from what was a pre existing condition and a new problem. Payment is quick and timely. I have Wellness as an add on and it’s nice to get reimbursement for various vaccinations and services.
Insurer: Spot
By: TexasTutor
very friendly and quick service
very friendly and quick service
Insurer: Fetch
By: Dina Picchione
My advisor Lauren was exceptionally…
My advisor Lauren was exceptionally knowledgeable and friendly, which made my experience pleasurable. Kudos to her give her a raise. She deserves a raise..
Insurer: Fetch
By: Jessica Hurtado
Fast and Efficient Claims Process
I'm newer to Spot, but I did have high expectations of service given my experience with another Pet Insurance company. I hadn't had to make a claim, so it was hard to make the comparison until now. I took our dog to urgent care on a Sunday night (nightmare!), filed the claim when we returned home, and the reimbursement posted to our account within the week. Thank you, Spot, for making the claims process so easy following a stressful night with our good, and healthy again, boy!
Insurer: Spot
By: Julie Glover
You need to change your wording in your in your benefit for better explanation
You need to change your wording in your available benefits. You say emergencies are covered but yet you considered an emergency room visit as an office visit that is misleading. And to me unscrupitable. When you say you cover emergency you should cover emergencies that's what people are paying for when they get that coverage. You're also very slow in approving claims.
Insurer: Pets Best
By: RICHARD
Simple process and great explanation on…
Simple process and great explanation on terms.
Insurer: MetLife
By: Annette Ramos
Thank you very much for great service
Thank you very much for great service. I wish I could have lowered my deductible, but it was too late when I requested it. But otherwise excellent
Insurer: Trupanion
By: William
Kevin is amazing
Kevin is amazing! And full of information.
Insurer: Nationwide
By: customer