Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thanks, PetsBest!
"My poor dog has had a really rough year, a lot of medical emergencies. Without PetsBest the situation would have been financially devastating for me and my family. PetsBest has the easiest insurance process I've ever experienced and reimbursements came quick."
Overpriced and over rated
Paid for 2 months at $100+ each month for them to take their time getting records and reviewing them only to tell me they wouldn’t cover future joint issues because my dog had a torn toenail in the past causing him to limp. I could appeal and have the vet to call to explain while I continued to pay the monthly fee waiting on their decision. I do not recommend this company at all for anything, they are only after your money!
Insurer: Trupanion
By: Renae
May was very patient
May was very patient, helpful and knowledgeable. I appreciated her help!
Insurer: Fetch
By: Barbara Bautista
Best affordable insurance I have found
Highly recommend Petsbest!
Amanda was truly a pleasure
Amanda was truly a pleasure. I felt that she cared about my family and my dogs and she was also genuinely enjoyable to talk to. I feel great about my Fetch policies!
Insurer: Fetch
By: Jacky Hicks
Great Coverage
Pets Best handled my claim effectively. Glad to have my dog covered!
Insurer: Pets Best
By: Isa
Pets best
Their there when you need them Thank you
Insurer: Pets Best
By: Donna
Complete scam
Complete scam. My dog (incredibly young, btw) came from the shelter with (likely preventative) treatment, now almost a year later this apparently is a "pre-existing" condition even though the tests he just received, had literally nothing to do with this temporary illness he may have had months and months ago. His first ever vet visit cleared him as a "perfectly healthy dog." Now, this will be an exclusion for ANOTHER YEAR even though again, none of these issues are even related to each other (also the recent test that excludes him from future coverage, and we paid for 100% out of pocket apparently, was literally diagnosed as NOTHING, at most anxiety or over excitement). Not to mention, their website & app is INCREDIBLY glitchy. Half the time I can't even get into my portal, and there's a 50/50 chance when I login it will say they are having a technical issue of some kind. It also takes weeks to get a response from customer service unless you send multiple follow-ups. The processing time they advertise is not at all accurate. 100% regret throwing any money at this company. Edited to add - wow! It may take days and multiple follow ups to get a response as to why your claim has been ignored for weeks, but when you post a public review, they really do respond quickly! We went through the entire appeal process as well, with our vet aggressively advocating for us, and they actually made the ruling worse than we started with. Just know if you move forward with Embrace, you will be punished every single time you choose to be a good pet parent and take your dog to the vet just in case. Even if they don't pay a penny, they'll use this as justification to cover nothing in the future. Not sure how they sleep at night knowing they are advocating for people not to get their pets checked out.
Insurer: Embrace
By: AK
I am not computer literate
I am not computer literate. I called and spoke with wonderful, intelligent, personal people who helped me with questions about how to file claims and future procedure estimates. I am very grateful.
Insurer: Trupanion
By: Heather
Smooth claims process as always
Smooth claims process as always. Every time I call they are very respectful, polite and sincere. I highly recommend them to anyone who is looking for pet insurance! They will not disappoint. They sincerely care about your pet(s).
Insurer: Trupanion
By: Tabitha