Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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very easy to file claim.
very easy to file claim. the quick approval of claim
Insurer: Spot
By: Stephen Stange
Great agents
Great agents ! Friendly and very helpful
Insurer: Nationwide
By: Taronne Howard
Always easy to deal with
Always easy to deal with. Never any issues with claims. Been with them for 8 years.
Insurer: Trupanion
By: Jeannine
Worth every penny for insurance for your pets
Once you have met your deductible, they pay their part and either send payments directly to your vet or medical provider or to you. They are extremely prompt and typically review the submitted invoices within 24 hours.
Insurer: Trupanion
By: Suzy
The vet hospital had direct contact and…
The vet hospital had direct contact and we knew almost immediately what insurance was going to pay. Our precious Scout died and insurance paid some on the cremation. We are heartbroken but relieved that we did not have to make a decision based on cost of care because we had insurance to help
Insurer: Trupanion
By: Garry &Karen
MetLife Pet Insurance has been…
MetLife Pet Insurance has been extremely informative and helpful, especially when our puppy got hurt. The whole process was straightforward and stress-free during a time that could have been really overwhelming. Filing a claim was easy, and the reimbursement was surprisingly fast. It gave us real peace of mind knowing we could focus on our puppy’s recovery instead of paperwork. Highly recommend to any pet parent!
Insurer: MetLife
By: Tessa Reynolds
Easy use of App
Easy use of App. Consistent and reliable service as well as claim processing for reimbursements. All as advertised!
Insurer: Spot
By: BJ Wilson
Our claim was processed extremely…
Our claim was processed extremely quickly, less than one week. It was very easy to file the form on my phone using the Spot app. We really appreciate the help since our dog was diagnosed with lymphoma.
Insurer: Spot
By: CAROL FLEMING
Trupanion has a great product and I…love Trupanion!
Trupanion has a great product and I believe they really care! Easy to submit claims and fast payments back to me. They are very responsive and supportive!
Insurer: Trupanion
By: Kathleen
Not my best experience with Pets Best, but not bad at all
I usually process all my claims through the app on my phone, but for some reason I was not able to do so for this claim. The extra steps to get the claim submitted were a little annoying, but not actually bad. The fact that I had no way to determine if they had even received my claim also stressed me out a bit, but they claim did get processed and I was notified once it was. 4/5 simply for the extra work and not knowing the status of my claim easily, but overall I still like the service provided by Pets Best.
Insurer: Pets Best
By: Cameron Sells