Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Long lead times and c+ coverage …
Claim took a long time and restriction on claim I would call what our insurance covers a c+
Insurer: Pets Best
By: Shell
Never had a problem being reimbursed…
Never had a problem being reimbursed for what my policies cover. Premium is quite expensive and increases every year. But I think it's the same for every insurance company. Easy to fill out claims, but it would be easier if they could be done directly from the vet. It takes longer than I would like to get reimbursement. Almost impossible to talk to a real agent when you call. Doesn't cover Physical therapists who are not working at a vet office.
Insurer: Fetch
By: Caroline Le Bel
FIRST CLASS PET INSURANCE PROVIDER
Very user friendly website, prompt customer service, and very reasonable premiums. Thank you very much, Spot Pet Insurance!!
Insurer: Spot
By: Michael Weisgerber
Every time I call I get great customer…
Every time I call I get great customer service
Insurer: Spot
By: Idenise Guzman
Great customer service
Great customer service ! Quick and helpful advisory
Insurer: Nationwide
By: customer
Very responsive and paid quickly with…
Very responsive and paid quickly with this claim. Appreciate it.
Insurer: Pumpkin
By: Erica S.
The lady that helped with adding…
The lady that helped with adding another pet onto my plan was very knowledgeable and covered all questions and concerns I had in a timely manner
Insurer: Nationwide
By: customer
I had to take my young corgi Bella to…
I had to take my young corgi Bella to the emergency vet Sunday because she ate a foam letter toy. I called as soon as I arrived to get my number and was extremely pleased how quickly I was helped. I clinic sent in for the pre approval and everything went through. Very helpful and friendly people working the phones.
Insurer: Trupanion
By: Loretta