Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Easy to work with and compassionate
I have had this insurance for my 2 dogs for about 3 years. my Bernese Mountain dog had 2 CCL surgeries back to back last year and Figo was so easy to work with and file a claim. We had no issues at all. Then my Bernese was struck with a rare, aggressive cancer and we lost her 2 weeks ago. Figo not only paid for all our claims but also sent a lovely sympathy note when I reached out to cancel her policy.
Insurer: Figo
By: Laurie Kresl
12 years and Satisfied
I’ve been with this company for 12 years now and have never had issues. The claims are super easy to file and the quickness of the money being returned is extremely quick.
Insurer: Healthy Paws
By: Simone Dixon
Eric was great
Eric was great! He explained the policy well and put me at ease ... recommend anyone with a bird to give good 'ol Eric a call and get that baby covered!
Insurer: Nationwide
By: Teresa
I had an issue with billing
I had an issue with billing. When I called the company about this issue, I spoke with Brad who immediately researched and discovered that the vet bill was coded wrong. I have since receiveda refund.
Insurer: Trupanion
By: Maggie
Smooth Claims Process
The claims process is easy and I was kept informed along the way. HealthyPaws processed my request for reimbursement promptly. Their explanation of benefits was easy to understand.
Insurer: Healthy Paws
By: George Merritts
Highly Recommend Healthy Paws
We have the protection of pet insurance for both of our dogs through Health Paws. The processing of claims is easy to manage and the service is excellent.
Insurer: Healthy Paws
By: Carol
Murphy's Heart condition
I have a goldendoodle and decided early on to get Pet Insurance through Pets Best. It was one of the best decisions we have ever made. A year later, Murphy was diagnosed with congestive heart failure and needed an operation, and on monthly medication. Pets Best Insurance has been a godsend b/c if it were not for them, our pet medical bill would be overwhelming. Pets Best has been a pleasure to work with.
Very good experience
Very good experience. The person I talked to was very helpful.
Insurer: ASPCA
By: Gale