Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I think you are doing very good we are…
I think you are doing very good we are very happy with your work and your return of the funds being very good time. I would not think of checking around. Diane Adamczak
Insurer: Spot
By: Diane Adamczak
Easy and affordable
The customer service reps were amazing with helping me change my policy and answering claim related questions
Insurer: MetLife
By: customer
Excellent
Excellent, prompt response. All representatives Ive spoke with were knowledgeable and pleasant. Service provided excellent
Insurer: Fetch
By: CHRISTINA WOOD
i have never had a problem
i have never had a problem, the claims are always paid very quickly
Insurer: MetLife
By: Kahlua's Mom
Great Experience
Great Experience! Super nice.
Insurer: Fetch
By: Jeffrey Dimsdale
very easy to work with the app is great…
very easy to work with the app is great and called in people i worked with with were awsome
Insurer: MetLife
By: Brian Klein
The prompt respond the attention that…
The prompt respond the attention that every claim gets is the reason why I recommend everyone with fur babies to have.
Insurer: MetLife
By: customer
Healthy Paws has been a godsend for my…
Healthy Paws has been a godsend for my two kitties with health issues -- if only human health insurance were so easy and effective!
Insurer: Healthy Paws
By: Kelly Flynn
Asked about an invoice and the agent…
Asked about an invoice and the agent was difficult to deal with and they told me the wrong information. The invoice was never acknowledged and it was not waiting to be processed. I called next business day and spoke to a different agent on the phone and I was told to resubmit the invoice.
Insurer: Trupanion
By: Thalia