Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I LOVE Fetch!
My kitty cat had to get surgery to remove stones from his bladder and fetch pet insurance saved me. His costs after staying for 6 days in the vet was just shy of $5,000. They accepted my claim and paid me out 80% within two weeks of me submitting the claim. I am forever grateful for my friend convincing me to get insurance through Fetch. If anyone is debating on getting pet insurance, look no further. Their customer service representatives are amazing and very helpful. I will be staying with Fetch for as long as I can look toward the future. THANK YOU FETCH for giving me relief in these hard times!
Insurer: Fetch
By: Shannon
Be aware
Most of the customer service representative were helpful and nice. However my bill increased by $45.00/month. My plan is expensive and does not even include wellness visits. When I first became a customer, they labeled my 6 pound Yorkie vicious, and my other Yorkie with anxiety because he needed medicine once for a car drive to Florida for motion sickness because he vomits un the car. They just label your dog so the company does not to cover any potential/future issues. My vet records never used words or implied that my dog was anxious or vicious. I’m in the process of shopping around now for new insurance.
Insurer: Embrace
By: Lisa
Payments are prompt with no hassle
Payments are prompt with no hassle. The system is easy to use and when I need help real people are available.
Insurer: Trupanion
By: Ellen Maltz
Quick Coverage with No Hassles
Trupanion provided quick and complete contractual financial assistance for my cat's ECG. There were no hassles and they coordinated with the vet for a seamless completion of my kitty's vet visit.
Insurer: Trupanion
By: Anne Hagerty
Fast easy and super simple
Fast easy and super simple
Insurer: Sonnet
By: Bozena Calic
A disappointing experience
My puppy's surgery was denied because her hip issue was diagnosed during the orthopedic waiting period. I know this is my fault, but it just left me with such a bad view of this company. I submitted an appeal and hoped they would reconsider, but they didn't (if they had, they would've had a customer for life). I've been using them for three pets since 2021 and recommended them to half a dozen people. They've barely paid anything for my other pets because of the deductible and they keep raising rates. So, I switched the puppy to Lemonade that has much higher coverage amount for the same monthly fee. I honestly don't think any of these companies are great, but I'm not keeping the puppy with this company for her entire life after this happened - they also won't cover any stomach issues because she threw up once on the way home from picking her up from the shelter.
Insurer: Embrace
By: Jacqueline
I've had MetLife Pet Ins now for 2…
I've had MetLife Pet Ins now for 2 years... when one of my pets got sick and I submitted claims they were very communicative about the progress and reimbursements were timely... I'm very happy with my coverage and MetLife
Insurer: MetLife
By: Marilyn Giorgio
Over time (8 years) Trupanion's formula…
Over time (8 years) Trupanion's formula for coverage is a black hole. Presumably using AI, their system can not always understand vets' reports and even when calling to discuss the misreadings and a customer service perso agrees, the misreading is used. We have kept the insurance because it is better than nothing.
Insurer: Trupanion
By: xxxxxxx
We LOVE Trupanion
We LOVE Trupanion. We put a plan on our puppy the day we got him because we have had such great experience with your company. We cover all 3 of our Shih Tzus through you. It is peace of mind for unexpected events. Our 4 month tiny puppy stopped eating a few days ago and needed to be hospitalized. Your company helped upfront to provide money for the care. Your customer service is excellent and helped put our mind at ease yesterday by talking through a bill issue with us. We were able to resolve the issue with the vets office with your support. We can’t imagine how stressed we would be without your company.
Insurer: Trupanion
By: Lori
Ready to make the switch
I don’t like sonnet shift at all! But in order to get a good rate they have you register into the program. To begin, it’s not accurate, you get penalized for driving on routes in the neighbourhood you live that they deem a “road risk” god forbid you have work at the time of day they deem as a risk as well. The mobile use is sooo annoying, I try to be cautious with that as well but it’s not accurate, I lost points for having it in my POCKET did not touch anything on my phone I just had it in my pocket. They unenrolled me out of the program and my premium got jacked up I went from $349 to $700ish. When they put me back in they still hiked my price up by $50. I gave 2 stars because the service agent that helped me with reactivating my account was kind, she saved me giving them 1 star, I believe her name was Shanice. Anyway, since reprogramming my account, I’m unable to make a change to my payment method or do anything because the system keeps telling me my account has not been updated. It’s hard to get a hold of an agent and the work hours… kinda inconvenient. I can’t wait for this term to be up so I can switch providers.
Insurer: Sonnet
By: Angélique W