Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Resolved issue…
Long wait on hold wasn't ideal but the rep offered to call me back and took care of my issue without any further difficulty
Insurer: ASPCA
By: Shannon Suttles
The process for filing a claim is easy
The process for filing a claim is easy. Reimbursement is quickly completed.
Insurer: Pumpkin
By: Frank Vittorio
Great communication
Great communication, honesty and wonderful staff who care and love animals.
Insurer: Pumpkin
By: Lorna Cook customer
Only lasted 3 days
Fetch offers great prices, but unfortunately their setup needs significant improvement. They rely too heavily on automation, which creates a lot of confusion. For example, I was told I could add a different start date for my second pet, but the system would not allow it. I also believed my dog’s waiting period had been waived after I submitted the required documentation, only to later be told that it wasn’t and that she would still need a vet check before her full coverage could be confirmed. Fetch sent me screenshots showing where this information was supposedly displayed, but that information never appeared during my enrollment process. Because of this confusion and lack of transparency, I canceled my policy after just three days. I couldn’t imagine dealing with this system if I actually needed to file a claim for my dogs. Overall, the system is very confusing, and there is no option to speak with someone directly. It takes hours to get even simple issues sorted out.
Insurer: Fetch
By: NMP
when every i called i got my question…
when every i called i got my question answered
Insurer: MetLife
By: Theresa
Horrible insurance rather deny then call the vet
Third time trying to get an actual answer. Doesn’t bother calling the vet just deny deny deny
Insurer: Pets Best
By: Kim
Payments have been made a lot quicker…
Payments have been made a lot quicker than in 2025. Reps are extremely helpful.
Insurer: MetLife
By: Stacey planz
Easy to sign up, submit claims and lots of coverage
Its really easy to sign up and submit claims. We adopted a 6 year old dog and they did not make it difficult to neither get coverage nor for medical history (that was a mystery to us). They have covered so much and they take care of claims quickly, even for really complicated ones like a big surgery. We're so thankful we got Health Paws as soon as we adopted him.
Insurer: Healthy Paws
By: Anna K
Good insurance
Very easy-to-use and I got my money back directly into my bank account so no waiting for a check and hoping it doesn't get lost.
Insurer: Pumpkin
By: Kelly Moschetti-Suhay
Outstanding customer service
Outstanding customer service . The team at spot insurance and claims department is very helpful and caring for my pet . Thank you
Insurer: Spot
By: Andrew Martinez