Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Josh was such a big help
Josh was such a big help! He made starting an account so easy! So excited for our new insurance providers!!
Insurer: Fetch
By: Danielle Reed
Quick and efficient system.
Quick and efficient system.
Insurer: MetLife
By: customer
Embrace is a very good pet insurance
Embrace is a very good pet insurance. Claims are processed quickly and customer service has always been good. But like every insurance out there, after the first year, the premium increases considerably.
Insurer: Embrace
By: Virginia Garcia
Josh at Fetch pet insuranceJosh was very pleasant and helpful…
Josh was very pleasant and helpful answering all our questions asked.
Insurer: Fetch Canada
By: Jim
Daniel was SO helpful
Daniel was SO helpful! He was very kind and easy to talk to! Not to mention the prices are very low! 14 a month for my Cockatiel! You guys rocks!
Insurer: Nationwide
By: K Steinhouse
My Customer Service Representative
My Customer Service Representative, Alyiah, was awesome! We got disconnected (I believe on my end) and she called me back twice to make sure she caught me (left a message the first time). She waiting patiently with me on the phone and was so kind!
Insurer: Fetch
By: Harmony
Excellent customer service in…
Excellent customer service in correspondence and turn around time!
Insurer: Embrace
By: Francesca
Very easy.
Simple easy to navigate,quick and efficient.
Insurer: Sonnet
By: Rob Thomson
Customer service agents were very…
Customer service agents were very helpful. The app is friendly and easily. Submitting a claim on app was smoothly.
Insurer: Spot
By: Tina Lee