Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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They reimbursed fully
Wow! I was expecting to battle it out. Our expenditures on our Dog got heavy but they helped us out. I am glad we are covering our Dog with this insurance company that has so far been honorable and operated with integrity. And we are talking about an insurance company! If only people insurance companies were like this, I think there would be much faith in our health insurance system. Thank you!
Insurer: Nationwide
By: Srinivas
Awesome Pet Insurance
My dog Penny has been covered by Embrace for a year now and they have been awesome. Excellent communication and outstanding customer service.
Insurer: Embrace
By: George
Easy Claim Process, Fast Response and Payment
We have had Pets Best for the past year and a half. The claim process is easy - upload your receipt, answer a couple questions, submit. I can file a claim in less than 3 minutes. Within 24 hours I receive a response via email and I have a check in hand 2-3 days later, depending on US Mail. They cover routine vaccinations and flea/tick meds as well as odd things that make us worry, like when our Bichon suddenly has an upset stomach. We'll be staying with Pets Best for our pet insurance.
Insurer: Pets Best
By: Victoria
Excellent Pet Insurance
I purchased this insurance for my puppy and after filing a claim I was amazed how fast my claim was processed. The customer service is outstanding and I am so glad I chose Pets Best and I would recommend this insurance to all dog lovers and owners.
Insurer: Pets Best
By: Elena
Nationwide has been very good about paying for my pup’s vet visits and in a timely matter. I would definitely use them again .
Nationwide has been easy to work with and they are good about paying in a timely manner. I would use them again if I were to get another pup.
Insurer: Nationwide
By: Sharyn
Worth Every Penny!
We got the Whole Pet & Wellness policy for our Saint Bernard when he was 4.5 years old, as a precaution, hoping we wouldn't need it. Then, 6 months later, he tore his cruciate ligament and had to have TPLO surgery at CSU. Concerned that his policy wouldn't cover it since we hadn't had it a full year, I called Nationwide and their friendly customer service representative explained that because we had gotten the top policy, there was no waiting period - phew. I was impressed with their speed of payment on the claim. Then, fast forward another few months, and he tore his meniscus....again, super speedy payment on the claim, excellent customer service, and we continue to be loyal, happy customers. Thanks for providing this service!
Insurer: Nationwide
By: Kelsey
Absolutely love Embrace. Quick and easy payments.
Love this insurance. Easy to submit claims with quick payment for seevices. Love it.
Insurer: Embrace
By: Michelle
Glad Embrace was there when we needed it
Pet insurance is something you need, but never want to use. Embrace was prompt at playing our claims for Matty's issues with her ACL prior too and through the surgery. Staff is always responsive to questions. My only wish is that they would obtain a complete health history when they issue the policy. We purchased our first policy when she was about 2 months old, but they need a complete history prior to our insuring her with them. She is now 5 years. I was a little concerned about getting this information from the vet since we no longer when to the same practice. It would be much easier to get that history when they issued the policy.
Insurer: Embrace
By: Carolyn
Greatful
Our first dog Cali was killed by our neighbors dogs in our backyard. They broke down our shared fence, killed her, then came in our house via our doggie door and attacked her son Raider. He survived, but it's been a long road. We got Coco for companionship. Though the loss of Cali still weighs heavy on us all, Coco has been a breath of fresh air. She was born with excess skin around her vulva that we hoped she would grow out of. Needless to say, she didn't and she had constant UTI'S & vaginitis. Thanks to Nationwide pet insurance, we were able to get the newest member of our family her surgery and she has been problem free ever since. One less worry is HUGE in our lives!! Thank you!!!!
Insurer: Nationwide
By: Kathy
ASPCA Pet Insurance is Excellent!
As my Humphrey ages, a variety of health issues are now an issue. He's currently on three separate medications to manage his thyroid function and resulting skin problems. ASPCA enables me to provide my fur baby with excellent on-going care. I am extremely happy knowing that I can rely on ASPCA Pet Insurance as my pet ages.
Insurer: ASPCA
By: Anissa