Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Positive Experience
This was a very positive experience, both times. I called about the same issue twice, because when I got off the phone the first time, and looked at my notes, I was confused. So I called back to ask some questions.
Insurer: AKC
By: Anita
It is very easy
It is very easy and fast to submit a claim.
Insurer: Trupanion
By: Kerry
Always quick
Always quick and easy to deal with. We recommend all the time.
Insurer: Trupanion
By: Kim
Awesome customer service
Awesome customer service and quick responses to all questions asked I've already told people how great and fast
Insurer: Trupanion
By: Natalie
Trupanion has never cancelled my policy
I have been with Trupanion since I bought my beagle 9 years ago and am so glad I did. He has had many incidents and also condition that requires daily maintenance and Trupanion has never cancelled my policy. I know of others that have had insurance with other companies and had their policies cancelled. It is really important to maintain all annual visits!
Insurer: Trupanion
By: Leanne
Peace of mind
Our dog has several on going issues, I’m so at peace every time he has to go to the vet because I know that Nationwide pet insurance is behind us. I would not have a pet without health insurance and Nationwide has always been there.
Insurer: Nationwide
By: Durell
Healthy Paws comes through again and again
I found my boy through Petfinder four years ago and i thought it critical to have a good health insurance plan for him. I did a lot of online searching and questioned many friends with pets and determined that Healthy Paws suited my needs. I couldn’t have made a wiser choice. Turned out that Petey had problem knees and the year after he joined our family, he tore the cruciate ligament in his right rear leg. The corrective surgery was major and expensive, and no questions asked, Healthy Paws covered 90 percent of the cost. I filed the claim, and in a week I received reimbursement. 50 percent of dogs who tear the cruciate in one leg may tear it in the other, and that’s wxaxtly what happened with Pete. This surgery was even more serious because his kneecap required repair as well. He’s home two weeks now from surgery and doing well and Healthy Paws came through again. The check was in the mail within a few days of submitting the claim. The staff there is friendly, responsive, and dependable. I couldn’t ask for more. There have been moderate yearly premium increases, but that’s to be expected and they seem completely fair. I recommend Healthy Paws highly. They have provided me with a sense of security that makes taking care of my family member much easier and less challenging than it could be without them.
Insurer: Healthy Paws
By: Michael
Couldn’t be more pleased ..
We have been with Healthy Paws since Feb 2018. Without a doubt it has been the smartest decision for Pet Insurance we could have ever made. Recently our puppy had a horrible accident with a pickup truck. As a result, Riley had to have two intense surgeries for a broken femur and fractured pelvis. We are fortunate that Riley came through surgery (surgeons able to save her leg) and she now faces a lot of therapy and rehab work ahead. Healthy Paws has been with us every step of the way .. from easy claim submission (all online.. nice website) .. great support from care and claims processing and quick claim reimbursement (claim settled in approx 1 week !).. We would highly recommend Healthy Paws to any/all pet owners .. They actually care about the pets they insure .. we have a long road of recovery ahead .. but .. we feel better knowing that folks at Healthy Paws are with us !
Insurer: Healthy Paws
By: Paul
So Happy I Joined Healthy Paws When my Dog was a puppy
I had a very stressful time when I found out my 7 y old Standard Poodle had a mass on his liver. He also had some cardiac irregularities as well. He had to have lab tests, chest x-ray, ultrasound, Cardiac consult at UC Davis, consult with Oncologist and ultimately surgery. As anyone who's had an emergency with their dog know all of those tests and consults really ad up. Thank goodness for Healthy Paws! Once I fulfilled our deductible they covered 90% of all treatments and meds required to get my boy back up and running. Submitting my claims was super easy, I just scanned the required documents and emailed them to their claims department. Their response was within the next couple of days and the checks followed shortly after. I'm horrified to think what it would be like if I hadn't purchased their insurance when I first got Rudy as a puppy. As a result Rudy my Therapy/Comfort Poodle will be back to work making people happy!
Insurer: Healthy Paws
By: Pam