Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Wow! What great service!!!!!
I can not say enough about this company! Great coverage for our puppy, easy claim submission and fast review and payment automatically deposited to my checking account. Telling everyone I know about Pets Best!!!!!!!!!
Insurer: Pets Best
By: Jan
Fast reimbursement
I had some emergency pet issues Memorial Day weekend. It was easy to upload the medical bills and I received a timely confirmation. I am pleased with the turnaround time and the reimbursement.
Insurer: PetPartners
By: janine
Lots of care, little follow up on claims
I got a very heartfelt, call when my cat passed away suddenly. This was very kind. Yet when I filed claims both online and on the phone, they went unaddressed for weeks. (In the meantime, ASPCA continued to send me marketing emails weekly about buying the insurance I already had.) In a follow up call, I was told they would be handled in the next 4 days. Three weeks later I called and learned they had stopped trying to get my vet to fax them the records they needed to process the claim. Overall, I had a very frustrating process added to the pain of my difficult, sudden loss. Everytime I had to call to follow up, it brought the pain back.
Insurer: ASPCA
By: Julia
Embrace has been wonderful
Embrace has been wonderful. Not having pet insurance is not a good idea. Im so glad I have Embrace. It has helped me out with all three of my dogs but mostly Sadie. I am pleased with Embrace.
Insurer: Embrace
By: Gisele
Very easy claims process!
Embrace is a very easy and affordable option for pet insurance. Our vet takes care of submitting all claims, and Embrace keeps me informed of their status throughout the entire process. I highly recommend them!
Insurer: Embrace
By: Kara
The people at,"Embrace " are smooth operators"
Duke was taken to RF Animal Hospital for a scheduled surgery. I had brought with me the claim form. The receptionist told me that the Doctor would fill it out and that she would fax it to Embrace, in less than a week (more like 4 days) l received a response. I was expecting a couple of weeks. I was impressed!
Insurer: Embrace
By: GREGORY
We are so pleased we had insurance with Embrace.
We've insured our dog since we adopted her at 2 months old. This is the first year that we have had to claim and we are so pleased that we had consistently renewed our policy. Our dog had to have two knee surgeries and then required physical therapy. Embrace supported us financially throughout the whole time and left us the energy to focus on our dog's speedy recovery.
Insurer: Embrace
By: Susan
Reliable, no hassle insurance company!
I neglected getting my claims submitted, and when I finally did I was VERY impressed with how prompt they were with processing the claims. Even some that were 3 years old, there were no penalties for processing them late and the benefits were excellent. Love the app I downloaded to my phone for processing the claims. Super simple. Now, no more procrastinating! Thank you!
Insurer: Nationwide
By: Jolene
every time I call and I seem to call often.
every time I call and I seem to call often...I am met with a friendly voice who conveys a sense of empathy and understanding. If they are unsure of the answers to my questions, they ask to put me on hold and they always come back with a firm answer. I wish I could work for you taking calls!!!!!!
Insurer: Trupanion
By: Katie
When my dog was a puppy my vet recommended Trupanion.
When my dog was a puppy my vet recommended Trupanion. So glad I took out the policy. Within three weeks she broke her leg and Trupanion helped me out tremendously. After that they paid on all the bills when she ate all kinds of weird stuff. We haven’t had to submit any more claims since that first year. I have kept the policy in effect to make sure we are covered. Every time I have called Trupanion the staff have been very supportive and friendly. And I continue to recommend Trupanion to my friends, especially ones with new pets.
Insurer: Trupanion
By: Lee