Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Great Customer Service
The agent I worked with was very helpful and took me through the steps to submit a claim. I received compensation within a reasonable time. Very pleased with the service.
Insurer: Embrace
By: Robert
Amazing customer service and claim process
I have a 17-week old puppy and a 2 year and since I have changed insurance we have been to the vet 3-4 times for routine vaccination and check up. I have already received all my checks from Pets Best and I am still waiting for a $600 check from the pass insurance company from a vet visit a couple months ago. What a big difference!
Insurer: Pets Best
By: Sherryvonne
Top notch customer service and very caring employees
Excellent service. Very caring and compassionate employees
Insurer: ASPCA
By: Chris
They deliver what they promise!
I chose Healthy Paws because they're local and had very high ratings. And I recently had reason to discover the "why" of those ratings. I've had insurance for my dog, Timmy, since we adopted him and never had to use it until now. But "now" was a big one. He developed an abscess in his liver and was in the hospital for four days, so the bills were huge. But true to their word, the reimbursement process was simple and fast. Not only that, there were emails hoping Timmy was healing. A nice touch! I highly recommend this company.
Insurer: Healthy Paws
By: Elizabeth
Jack and Nationwide are both great
Your great. With my health insurance paid as fast as you folks
Insurer: Nationwide
By: Janet
We have always been satisfied with Nationwide
From the time we joined Nationwid, we have always received great service. Our previous company was absolutely awful. I have recommended Nationwide to our puppy owners and also to an acquaintance who also owns an Airedale.
Insurer: Nationwide
By: Edna
Lifesaver Insurance!
The worst happened when my 7-year-old dog was running in the park and tore his ACL. We went to several vets over a series of visits and found out he needed surgery. $4000 in vet bills later, he is recovering and his prognosis is to make a full recovery so that he can lead an active life, chasing his favorite tennis balls. Without Nationwide, I don't know what I would have done. His surgery and vet bills were covered at 90% of the cost, and I absolutely cannot thank them enough for being there for us. I am telling everyone I know who has animals to come to Nationwide for coverage. My dog means everything to me, and with Nationwide, I'm able to take care of him without endangering our mortgage payments or having to take on debt. I've re-written this review several times because I don't think this gratitude can be adequately expressed in a few short sentences. Thank you, Nationwide, for taking care of us without delay or issue. If you're thinking about buying coverage for your fur baby, don't hesitate--when the worst happens, you'll be glad Nationwide has you covered.
Insurer: Nationwide
By: Stephanie
Very responsive and easy to deal with...
Nationwide has been prompt and responsive. I would recommend — in fact, I already have recommended — your pet insurance coverage.
Insurer: Nationwide
By: Nancy
Highly recommended!
I recommend Nationwide Pet Insurance to everyone I know who has a pet. The rates are reasonable and the service is excellent. It's comforting to know that my cat Andy can receive treatment if he needs it without my worrying about how to pay the sometimes exorbitant bills. We've had several cats insured over the years and wouldn't consider going without pet insurance now.
Insurer: Nationwide
By: Mary
Best decision ever!
We have had such a positive experience with Nationwide Pet Insurance. It’s a relief knowing our pup is taken care of.
Insurer: Nationwide
By: Luna