Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Pet Insurance is AWESOME!
I have a 10 year old, black and white Tuxedo Cat, named Tuxey. When I was looking for the best pet insurance for him, several years ago, I was very impressed with the reviews, Healthy Paws received. I chose Healthy Paws, after looking at many other pet insurance companies and I am so glad I did. They are an AWESOME company! They have different plans, from which you can choose, that you feel is best for your pet. You can choose your coverage and deductible. They have a range of different costs, for coverage, depending on the kind of coverage , you want.One thing that I like, is the one time yearly deductible.. A lot of pet insurance companies, have a deductible for each claim, filed for sickness or injury. I like paying the deductible, just once per year and then I have my 90% coverage on Tuxey. Each time, I have filed a claim, the customer service is outstanding. It is easy to file a claim and they are always very prompt, in handling it. They always keep me informed, by e-mail, regarding the status of my claim and after completed, they inform me, exactly what is covered, what is not and the amount, I am to be reimbursed. They are very efficient. And very importantly, every one of the customer care representatives, with whom I have spoken, has been very courteous, enthusiastic and always seem genuinely concerned about how Tuxey is doing. I appreciate that.They all have compassion and love for pets and that is very evident. They are sincere and like a family. I would never change companies, because I think Healthy Paws IS the absolute best pet insurance company. I tell all my friends and told my Vet, what a great company it is. I highly recommend Healthy Paws Pet Insurance. Barbara and Tuxey Dunn
Insurer: Healthy Paws
By: Barbara
Very easy to work with
excellent service
Insurer: Pets Best
By: Karla
Exactly what I'm paying for, totally happy with Embrace.
We've had several claims submitted with Embrace over the past 7 years for our dog. The claims are easy and fast to submit (I wish people insurance was so easy) and they were paid right away. I'm surprised and very happy with Embrace. BTW very nice customer service agents as well.
Insurer: Embrace
By: Andrea
Love It!
We got Figo about a year ago and are so glad we did! We love our dog and the poor thing always seems to have issues. Figo helps our pocket book very much and their customer service along with timely feedback to emails or even text messages always is professional and friendly. They are very quick to review any claims and process them quickly. Their email notifications are great and website is easy to navigate and use!
Insurer: Figo
By: Patrick
Do what they say
My Border Collie has come down with an immune disease and Embrace is coming through again. Easy to make claims and fast reimbursement payments. My other mixed breed dogs have had claims as well and I have never had any problems with the claims. They cover what they say they will, and have good customer service.
Insurer: Embrace
By: Julie
Very detailed and helpful answer
Good service
Insurer: Nationwide
By: Ruby
Positive Experience
This was a very positive experience, both times. I called about the same issue twice, because when I got off the phone the first time, and looked at my notes, I was confused. So I called back to ask some questions.
Insurer: AKC
By: Anita
It is very easy
It is very easy and fast to submit a claim.
Insurer: Trupanion
By: Kerry