Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Awesome
You guys are the best. You make it so easy to submit a claim and your quick response is incredible. The fact that you follow up on my pet is truly touching. I'm so glad I chose Nationwide for my girls. Keep up the good work
Insurer: Nationwide
By: Tina
Best decision we made as pet owners
Healthypaws has been one of the best decisions we've made when it comes to being a pet owner. It's incredibly easy to file a claim using their app and the reimbursement comes quickly. There's always plenty of communication at every step of the way which makes it feel super accessible (especially in comparison to dealing with human medical insurance companies). The best part about having Healthypaws as our insurance is that it's eliminated the financial worry that used to occur when something went wrong with our dog. Now, it's an effortless decision to make when it seems like he needs to be seen by a vet; we know it'll be covered by our insurance. That piece of mind is truly invaluable and we constantly appreciate being Healthypaws customers!
Insurer: Healthy Paws
By: Trinity
Excellent customer service
Excellent customer service and reimbursement was done quickly!
Insurer: Trupanion
By: Isabelle
Always helpful
Always helpful and has a super quick response time of my claims. I recommend Trupanion to all my dog friends!!
Insurer: Trupanion
By: Paula
Easy to deal with
Easy to deal with, no stress. thank you Trupanion.
Insurer: Trupanion
By: Sherry
The service was always excellent and now that I needed to use the insurance the service continued to be exceptional.
The service was always excellent and now that I needed to use the insurance the service continued to be exceptional. The direct payment to the medical clinic was very important. Financial ease. I also told my vet to recommend to their clients.
Insurer: Trupanion
By: Maria
Trupanion has literally saved the lives of two of my dogs alongside thousands of dollars.
Trupanion has literally saved the lives of two of my dogs alongside thousands of dollars. And, their teams are always so kind and responsive. Great people and company. I'm your #1 fan - thank you for everything you do, Trupanion!
Insurer: Trupanion
By: Merove
Claims experience is amazing
Trupanion's coverage and claims experience is amazing! Never had an issue and the coverage was delivered as promised. Claims process is fast and the communications throughout by email frequent and timely. I recommend Trupanion to everyone.
Insurer: Trupanion
By: Tina
Direct billing
Direct billing and every interaction I have had with Trupanion has been amazing. With a aging dog that has developed some medical issues Trupanion has been our savior. Allowing us to take care of our older girl Ruby with preventative measures and extend her life while keeping her happy and healthy.
Insurer: Trupanion
By: Chris