Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
You guys are awesome!
We have been beyond happy with Nationwide support and coverage. It made a huge difference to us, and is much appreciated! The plan delivers exactly what it promises, claims are very easy to file, payments are prompt, and customer service is great. Cannot be happier with the company and this product!
Insurer: Nationwide
By: Anna
Very glad Milo has this insurance.
Milo is a 7 year old Peke we rescued 7 months ago - he is a real gem. As soon as we got him I got the ASPCA insurance. We have filed a few claims and the coverage is outstanding. The claims were settled quickly and at a very high rate. I am comfortable now that we can meet all of Milo's needs. During contacts with staff I have been very impressed. They are very caring and do excellent follow-up. You can't go wrong with them.
Insurer: ASPCA
By: Madelin
Happy customer
We are so pleased with Nationwide! Communication is great and reimbursement is quick. We highly recommend Nationwide for pet insurance.
Insurer: Nationwide
By: Melinda
Very satisfied with Nationwide :)
I have the pet insurance with Nationwide since 2015 and love it! They always return very quickly my claims and the coverage is great. I am very happy with their service!
Insurer: Nationwide
By: Luciana
Deff worth having
I really like the comfort of knowing my furbaby is safe and I dont have to dread taking her to the vet. The check comes quick. Only thing I wish was a little clear would be that we get a list of things not covered or that when something isnt we get told what it is for future reference. But overall deffinatley great
Insurer: Nationwide
By: Kelley
Nationwide Helped Me Save a Dog
When I rescued my dog, Winnie, she was a two year old pug weighing ten pounds and had never seen a vet past her initial puppy shots. She had been neglected and was emaciated, dehydrated, and had high anxiety. She was extremely frail. With Nationwide's help I was able to have her spayed and brought up to date on shots and she had her heartworm testing and preventative. She's a healthy girl now. Claims experience has been great. I can't say enough about Nationwide.
Insurer: Nationwide
By: Anne
Always on our side!
You always are so helpful. We feel assured knowing that cost will not be another stressor in a time where we are already worried about our fur baby! We recommend you to all of our friends and family.
Insurer: Nationwide
By: Laura
Hazel and the rattlesnake
My Boykin spaniel Hazel took a nasty rattlesnake bite to the nose. I live off grid 3hours from emergency vet hospital. She required anti venom and if antibiotics and a 2day stay in the hospital.she is doing well now .this was so traumatic however the bill of over 1600.00 was not Healthy Paws approved my claim in days. Last year foxtails we’re responsible for 1200.00 worth of bills .same thing the insurance company has been a life saver for me and my best friend Hazel. They are GREAT!
Insurer: Healthy Paws
By: Gary
Quickly responded to my request
The customer service representative was extremely nice and quickly responded to my request. Unfortunately, we have had to cancel this pet insurance as we are on limited income and feel the insurance cost us much more than our veterinary needs.
Insurer: PetPartners
By: Marla
Outstanding Coverage and Claims Paid Promptly
Knowing her potential for acrobatics and high activity level, our Aussie pup Ripley has been Embraced since the day she came home with us three years, at 8 weeks old. I never expected her major claim would be for a dental injury. Playing with her brother, she had a hold of his collar and caught her molar on the metal D-ring, breaking it all the way to the root line. Embrace covered the initial consult with the local vet as well as the oral surgery with a board-certified veterinary dental specialist. Being able to get her the best care and knowing Embrace would cover the surgery provided tremendous peace of mind. I was impressed with Embrace's prompt and helpful customer service as well as their payment of all covered expenses exactly as outlined in my coverage documents. There were no surprises. I received my reimbursement much faster than expected. I cannot recommend Embrace highly enough and both my Aussies will be Embraced for life!
Insurer: Embrace
By: Terri