Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The people at,"Embrace " are smooth operators"
Duke was taken to RF Animal Hospital for a scheduled surgery. I had brought with me the claim form. The receptionist told me that the Doctor would fill it out and that she would fax it to Embrace, in less than a week (more like 4 days) l received a response. I was expecting a couple of weeks. I was impressed!
Insurer: Embrace
By: GREGORY
We are so pleased we had insurance with Embrace.
We've insured our dog since we adopted her at 2 months old. This is the first year that we have had to claim and we are so pleased that we had consistently renewed our policy. Our dog had to have two knee surgeries and then required physical therapy. Embrace supported us financially throughout the whole time and left us the energy to focus on our dog's speedy recovery.
Insurer: Embrace
By: Susan
Reliable, no hassle insurance company!
I neglected getting my claims submitted, and when I finally did I was VERY impressed with how prompt they were with processing the claims. Even some that were 3 years old, there were no penalties for processing them late and the benefits were excellent. Love the app I downloaded to my phone for processing the claims. Super simple. Now, no more procrastinating! Thank you!
Insurer: Nationwide
By: Jolene
every time I call and I seem to call often.
every time I call and I seem to call often...I am met with a friendly voice who conveys a sense of empathy and understanding. If they are unsure of the answers to my questions, they ask to put me on hold and they always come back with a firm answer. I wish I could work for you taking calls!!!!!!
Insurer: Trupanion
By: Katie
When my dog was a puppy my vet recommended Trupanion.
When my dog was a puppy my vet recommended Trupanion. So glad I took out the policy. Within three weeks she broke her leg and Trupanion helped me out tremendously. After that they paid on all the bills when she ate all kinds of weird stuff. We haven’t had to submit any more claims since that first year. I have kept the policy in effect to make sure we are covered. Every time I have called Trupanion the staff have been very supportive and friendly. And I continue to recommend Trupanion to my friends, especially ones with new pets.
Insurer: Trupanion
By: Lee
Your staff has always been professinal and caring along with asking if there is anything else hey can do.
Your staff has always been professinal and caring along with asking if there is anything else hey can do. When my dog is hurt or in pain the last thing I want to do is worry about cost. Trupanion is always there willing and able to help and prompt. I recommend you all the time. Thank you.
Insurer: Trupanion
By: Josette
Call experience was fine but we have issues with relatively claim processing experience with Trupanion - missed invoices and slow processing - which is impacting our score.
Call experience was fine but we have issues with relatively claim processing experience with Trupanion - missed invoices and slow processing - which is impacting our score. We also have a continuing concern with Trupanions coverage limitations which exclude shipping expense and sales tax on prescriptions - not sure why tax and shipping is not covered as this is a directly related cost.
Insurer: Trupanion
By: Diana
Very prompt
very prompt and everything was explained thoroughly..
Insurer: Trupanion
By: Kim
Easy claim process!
Been with several companies over time. These folks are the best to deal with! Went for wellness check and shots on Saturday. Uploaded receipt to the website when I got home and received a notice the claim had been processed and was being sent for payment on Sunday! Wow! I work in the pet industry and this is the best one I've found.
Insurer: Pets Best
By: Gail
This is the easiest and best insurance we have ever had
Our Gracie had cancer and had a tumor removed in 2017. Our hearts were broken because we were worried we wouldn't be able to have her surgery, but Pets Best paid for almost all of the surgery and our Gracie is happy and healthy one year later.
Insurer: Pets Best
By: Michael