Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Love the coverage and customer service
New this year to the ASPCA insurance. I had another pet insurance but their customer service sucked. I asked a vet tech friend of mine and he recommend ASPCA. I contacted them, got insurance on my 15 year old dog. A couple months later I noticed a slight limp. Took her into the vet, found out she has arthritis and also to my surprise I found out she had cushings disease. :( ASPCA was very helpful during the process. Im giving them a nine only because it took them over a month to actually refund me my money. Other then that, its been a pleasure.
Insurer: ASPCA
By: Sara
Best choice we ever made for our dogs!
I cannot say enough great things about Embrace insurance! My only regret is not getting it sooner. Embrace has been speedy, kind, and reasonable for claims submitted for both of our dogs. I also highly recommend adding the wellness plan! Biscuit and Nico appreciate it!
Insurer: Embrace
By: Maranda
Affordable insurance, good coverage and quick claim processing
We have a senior basset hound, and regular vet visits are now a part of keeping him healthy. Our insurance with ASPCA means we never have to let concerns about cost keep us from taking Bo to the vet - which is a huge relief as more health concerns pop up as he ages. Best of all, claims are always processed quickly, and the coverage is always clearly explained. We did a lot of price comparisons when looking for pet insurance, and ASPCA definitely was among the best value for our money. Customer service is also top notch.
Insurer: ASPCA
By: E
ASPCA A Cut Above the Rest
I have been extremely impressed with the coverage I selected. ASPCA is truly a cut above the rest when it comes to service and responsiveness when a claim has been submitted. Also, they care about your pet. Each time a claim has been submitted for Wizo it has been processed quickly and efficiently. Additionally, a representative will call and check on him to see how he's doing after a visit. The other good thing about the ASPCA pet insurance I was able to insure my two cats at a discounted rate, which was great. I highly recommend ASPCA pet insurance for anyone shopping around for pet insurance.
Insurer: ASPCA
By: Tina
A-One
Never a stock answer always concerned follow ups all the So polite and gets back to you immediately--Second Brittany with Embrace. Never even thought of another company!!!
Insurer: Embrace
By: mary
They love pets
I find it really easy to view the claims and check on the status. They process claims really quickly, sometimes in a week or less. I love that I get a call to check on my dog after his vet visit
Insurer: ASPCA
By: ISABEL
Why doesn't every company have Representatives this helpful?
Why doesn't every company have Representatives this helpful and informative?
Insurer: Pets Plus Us
By: Steve
I've been a member for years
I have been a member for years and really appreciate the rapid turn around on claim requests. I have recommended Trupanion to dozens of dog-owner friends. That and I think the claims have been fairly evaluated and paid.
Insurer: Trupanion
By: Fred
Its a very easy process.
Its a very easy process. Visit the vet, pay the bill and get on with our day. A couple of days later, I receive the document through email advising how much of the claim was paid and why and the money is in my bank account.
Insurer: Trupanion
By: Sandra