Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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This insurance has been a great investment
After a lot of research I purchased Healthy Paws Pet Insurance for my 2 dogs who were both healthy at the time although one had had acl surgery. After purchasing, one of my dogs was diagnosed with an auto immune disease and needs frequent visits to the vet. He also had to have a mass removed and surgery for tearing his other acl. All of this was covered and my reimbursement checks were sent promptly. I could not be happier with the great customer service and benefits! I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Stephanie
I've been extremely pleased
I've been extremely pleased with each experience that I've had with Trupanion. From the initial info about pricing to the ease of online claim submission and quick reimbursement, Trupanion has been a pleasure to work with!
Insurer: Trupanion
By: Nan
I have always had excellent customer service Trupanion has excellent coverage & the claim processing timeframe is also excellent.
I have always had excellent customer service, Trupanion has excellent coverage & the claim processing timeframe is also excellent. I appreciate that deductibles for a specific diagnosis are not required to be paid yearly.
Insurer: Trupanion
By: Claudia
Everyone is helpful.
Everyone is helpful. Vets highly recommend and payments are prompt.
Insurer: Trupanion
By: Charmaine
Very informative
I find that trupanion is very good and up front about information needed and explains all of the covered and non covered clearly. Once the information is completed the claim is handled fast and reimbursement is sent quickly as well.
Insurer: Trupanion
By: Scott
Healthy Paws Pet Insurance is AWESOME!
I have a 10 year old, black and white Tuxedo Cat, named Tuxey. When I was looking for the best pet insurance for him, several years ago, I was very impressed with the reviews, Healthy Paws received. I chose Healthy Paws, after looking at many other pet insurance companies and I am so glad I did. They are an AWESOME company! They have different plans, from which you can choose, that you feel is best for your pet. You can choose your coverage and deductible. They have a range of different costs, for coverage, depending on the kind of coverage , you want.One thing that I like, is the one time yearly deductible.. A lot of pet insurance companies, have a deductible for each claim, filed for sickness or injury. I like paying the deductible, just once per year and then I have my 90% coverage on Tuxey. Each time, I have filed a claim, the customer service is outstanding. It is easy to file a claim and they are always very prompt, in handling it. They always keep me informed, by e-mail, regarding the status of my claim and after completed, they inform me, exactly what is covered, what is not and the amount, I am to be reimbursed. They are very efficient. And very importantly, every one of the customer care representatives, with whom I have spoken, has been very courteous, enthusiastic and always seem genuinely concerned about how Tuxey is doing. I appreciate that.They all have compassion and love for pets and that is very evident. They are sincere and like a family. I would never change companies, because I think Healthy Paws IS the absolute best pet insurance company. I tell all my friends and told my Vet, what a great company it is. I highly recommend Healthy Paws Pet Insurance. Barbara and Tuxey Dunn
Insurer: Healthy Paws
By: Barbara
Very easy to work with
excellent service
Insurer: Pets Best
By: Karla
Exactly what I'm paying for, totally happy with Embrace.
We've had several claims submitted with Embrace over the past 7 years for our dog. The claims are easy and fast to submit (I wish people insurance was so easy) and they were paid right away. I'm surprised and very happy with Embrace. BTW very nice customer service agents as well.
Insurer: Embrace
By: Andrea
Love It!
We got Figo about a year ago and are so glad we did! We love our dog and the poor thing always seems to have issues. Figo helps our pocket book very much and their customer service along with timely feedback to emails or even text messages always is professional and friendly. They are very quick to review any claims and process them quickly. Their email notifications are great and website is easy to navigate and use!
Insurer: Figo
By: Patrick
Do what they say
My Border Collie has come down with an immune disease and Embrace is coming through again. Easy to make claims and fast reimbursement payments. My other mixed breed dogs have had claims as well and I have never had any problems with the claims. They cover what they say they will, and have good customer service.
Insurer: Embrace
By: Julie