Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer Service
Every time I call i get a friendly customer services rep. that is helpful and answer all questions quickly and efficiently.
Insurer: ASPCA
By: Michelle
Caring and great customer service
We've been with ASPCA Pet Insurance for, oh, 9 or 10 years now for our 3, now 2, cats. A few years ago they changed the structure of their policies, but let existing customers keep their existing policies, which was great because it was more financially advantageous for me to stay where I was. As my cats have aged, more problems have cropped up, and ASPCA is doing a great job of covering their care. When my boy came down with untreatable cancer and we had to euthanize him, ASPCA was very caring, sending a sympathy card and even calling with condolences. Submitting claims online is very easy, reimbursements are fast, getting coverage estimates is also a snap, and every person I've spoken to has been great. Honestly, I think they've upped their customer engagement game in the last few years because I'm getting a lot more communication from them than I did when we first signed up.
Insurer: ASPCA
By: Kate
Best decision hands down
At first I was hesitant to buy a policy. After reviewing I'm very happy I bought the wellness plan for my two puppies. Without Nationwide our 14 month dog wouldn't be where she is today. Unfortunately she had early hip dysplasia. Nationwide was there to help and they covered 90% of everything. They're a reputable company. Always friendly and helpful to my family. Highly recommend them to my friends, family, and others
Insurer: Nationwide
By: Anthony
ASPCA Insurance is easy to use
I have submitted several claims and it has been so easy. ASPCA Insurance will call to check on your pet. I have always been paid quickly, two weeks the most I believe. Great Customer Service throughout the process and after the process.
Insurer: ASPCA
By: Rich
Great Pet Insurance
Both our breeder and our vet recommended Nationwide (previously VPI) when we got our pup almost 7 years ago. Nationwide has been great, unfortunately we've had more health issues than I would have hoped but having insurance provides peace of mind when making decisions about treatment. We highly recommend Nationwide.
Insurer: Nationwide
By: Michelle
They reimbursed fully
Wow! I was expecting to battle it out. Our expenditures on our Dog got heavy but they helped us out. I am glad we are covering our Dog with this insurance company that has so far been honorable and operated with integrity. And we are talking about an insurance company! If only people insurance companies were like this, I think there would be much faith in our health insurance system. Thank you!
Insurer: Nationwide
By: Srinivas
Awesome Pet Insurance
My dog Penny has been covered by Embrace for a year now and they have been awesome. Excellent communication and outstanding customer service.
Insurer: Embrace
By: George
Easy Claim Process, Fast Response and Payment
We have had Pets Best for the past year and a half. The claim process is easy - upload your receipt, answer a couple questions, submit. I can file a claim in less than 3 minutes. Within 24 hours I receive a response via email and I have a check in hand 2-3 days later, depending on US Mail. They cover routine vaccinations and flea/tick meds as well as odd things that make us worry, like when our Bichon suddenly has an upset stomach. We'll be staying with Pets Best for our pet insurance.
Insurer: Pets Best
By: Victoria
Excellent Pet Insurance
I purchased this insurance for my puppy and after filing a claim I was amazed how fast my claim was processed. The customer service is outstanding and I am so glad I chose Pets Best and I would recommend this insurance to all dog lovers and owners.
Insurer: Pets Best
By: Elena
Nationwide has been very good about paying for my pup’s vet visits and in a timely matter. I would definitely use them again .
Nationwide has been easy to work with and they are good about paying in a timely manner. I would use them again if I were to get another pup.
Insurer: Nationwide
By: Sharyn