Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy paws is Awesome!
Healthy paws is a great company! Top notch customer service, fast reimbursements, easy claims and a great mission! There smart phone app is very user friendly and makes filing claims a breeze. I will be keeping all my pets insured with healthy paws for now and into the future!
Insurer: Healthy Paws
By: Todd
Excellent customer service
we've been with this insurance since we got our JACK, and they've always been very helpful! Customer service is well trained to answer questions.
Insurer: ASPCA
By: Annabelle
Thank you very much for your help and support
Nationwide is great they have helped me for over 10 years if I didn't have there help my pup wouldn't be here today they are my life line thank you from the bottom of my heart
Insurer: Nationwide
By: Jeannie
Surprisingly Good
Great customer service. Claims paid quickly via direct deposit. Only concern is what premium costs will be at the time of policy renewal.
Insurer: Embrace
By: B.
Won't Pay Out On Sudden Illness
I got Pet's Best after my puppy broke her leg and paid out almost $4400 in doctor bills. About three months after signing up she became very ill and would not eat or drink anything and had diarrhea. I called Pet's Best hotline and their recommendation was to take her in to the vet immediately. She was taken to our vet, given and IV and a checkup to the tune of $190. After months of status of "waiting for vet documents" and us calling the vet to make sure they had been faxed, we were denied with no explanation of why other than services claimed are bit covered. Apparently they cover sudden illness but not THIS sudden illness. Will be filing a complaint with Department of Insurance.
Insurer: Pets Best
By: Corey
Super simple and timely claims processing
Nationwide does a great job. Any time I call, the phone representatives are courteous, pleasant and knowledgeable. The process for submitting claims is simple and they are processed quickly.
Insurer: Nationwide
By: Sandralynn
The name says it all. "Pets Best."
Customer Service is awesome.
Insurer: Pets Best
By: Trevor
My Dog has Great Insurance:)
Everyone is nice and helpful.its honestly a pleasure to speak with someone. There. I'm glad we haven't had to use our insurance, but I'm so glad to know it's there. And if I had a claim, I know it would handled with as little difficulty as possible, because again, everyone is so great;) it's not like they know why your calling, but always professional and pleasant;)
Insurer: Trupanion
By: Heather
Great insurance company!
I couldn't say enough good stuff about Embrace. They have been so great. Answered all my questions. Claims so easy to fill out and submit. Direct deposit into account within couple days. Payment very reasonable on three dogs. Covered very well with coverage that I got to choose. Only had couple months but yet they've covered several hundred dollars already in wellness. Never wanted pet insurance before until I found this company and they have made it so easy for all three of my dogs to stay healthy and taken care of properly.
Insurer: Embrace
By: Autumn
Great service
Our bloodhound, Molly, has been covered by Nationwide for most of her 11 1/2 years. It is great assurance to know that we can afford the care that our veterinarian recommends. We have sent several claims, and all have been processed quickly. Although not every portion of a claim has been covered, we always knew the reason why not. We recommend Nationwide to many of our dog owner friends.
Insurer: Nationwide
By: Virginia